Operations Manager

Benefits Autonomous environment - freedom to work solo in the field Company Vehicle (gas covered) Bonus based on performance Competitive salary Paid time off Dental insurance Health insurance Vision insurance Full Time • In-Person | Hoffman Estates $60K + bonuses and incentives Growth Opportunities! Are you a natural leader who thrives on organization, strategy, and making an impact? We’re looking for a dynamic and results‑driven Operations Manager to take charge of our field team, streamline daily operations, and drive business growth. This isn’t just a management role—it’s an opportunity to lead, innovate, and make a difference in a fast‑paced, customer‑focused environment. If you love solving challenges, optimizing processes, and inspiring teams to deliver top‑tier service, we want to hear from you! Availability: This full‑time year‑round position requires you to report to the office daily. Company Overview Our mission is to help homeowners make the most of their outdoor spaces by providing reliable mosquito, flea, tick, and pest control solutions. But our work goes beyond pest control—we’re all about building lasting relationships and earning customer loyalty through exceptional service. We’re committed to delivering top‑notch experiences and are looking for dedicated, energetic individuals who share our passion for excellence and integrity. When pest season winds down, we embrace the holiday spirit by bringing festive cheer—by installing beautiful holiday lights for our customers! Mission The mission of the Operations Manager is to generate and grow sustainable revenue for the Company. This is achieved through operational efficiency, developing a team, optimizing customer retention, and ensuring the execution of revenue‑generating activities. Success in this role means consistently meeting and exceeding key performance targets across multiple categories. These include: Achieve the targeted revenue across mosquito control, pest control, and holiday lighting services by year‑end 2025. Maintain a consistent revenue intake per week during the peak operational period. Ensure a steady workforce of full‑time in‑field technicians throughout the active season. Reach the set annual revenue target for holiday lighting services by year‑end. Generate additional revenue by achieving a targeted percentage of upsell conversions. Maintain a strong sales conversion rate to optimize new business acquisitions. Operate within the allocated budget as defined in the Profit and Loss projections. You will play a key role in driving growth and operational success by achieving these benchmarks. Key Competencies Leadership Ability – A strong, charismatic leader who unites the team to achieve goals. Motivates and develops others, gives and receives feedback well, and represents the company with professionalism. Critical Thinking – Breaks down complex challenges, anticipates issues before they arise, and makes smart, informed decisions. A keen observer who identifies potential issues before they arise, proactively preventing problems rather than just reacting to them. Reliability – Highly accountable, takes ownership of responsibilities, and follows through with adaptability and a strong work ethic. Organization – Manages time, tasks, and resources efficiently, prioritizes effectively, and maintains a well‑structured workspace for maximum productivity. Communication – Active listener and clear communicator who motivates others, understands different perspectives, and ensures messages are well‑received. Always errs on the side of over‑communication. Qualifications Active pest control license in Structural Pest Control and Mosquito Control Continuing education credits for pest control (preferred) Bachelor's degree or 5+ years' experience in a related field (preferred) Proven experience in operations management, sales, leadership, or similar role Must have a valid driver's license Must be able to lift a minimum of 40 lbs Must be able to provide references from previous employers #J-18808-Ljbffr