Service Manager

About Us At Southern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus. What You'll Do As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly. Leadership & Team Management Lead and mentor a team of Service Technicians Run effective meetings, track performance, and make sure training requirements are met Handle scheduling, time management, and safety programs Foster strong cross-departmental communication Customer Service Excellence Greet customers and actively listen to their concerns Keep customers informed about service timelines, updates, and repairs Ensure every interaction exceeds customer expectations Scheduling & Workflow Coordination Assign work to techs based on skillset and availability Reduce downtime and ensure efficient task allocation Communicate job status updates with customers and team Documentation & Invoicing Maintain detailed service records and equipment histories Create work orders, estimates, and invoices Ensure standards like 3C and Machine Service Protocols are followed Parts & Inventory Oversight Partner with the parts team to secure necessary components Track supply usage, reorders, and returns Ensure parts are properly billed or returned Accountability & Metrics Days to Close Department Revenue vs. Budget Performance Reviews Labor Efficiency & 5S Standards What You Bring to the Table High school diploma or equivalent (technical training is a plus!) Prior experience in construction equipment service or a related industry Strong leadership, customer service, and communication skills Working knowledge of parts, service processes, and inventory systems Ability to lift/move up to 50 lbs occasionally Valid driver's license; willing to become forklift certified Bonus Points If You Thrive in fast-paced environments Love solving problems and improving systems Are comfortable juggling tasks, people, and priorities Travel Requirements Minimal—less than 10% annually. May vary during initial training. Equal Opportunity Employer We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Southeastern Equipment Company