DISPATCHER

Viking Fence Co. Ltd

Description

Are you ready to take charge and make a real impact? Join our team as a Sanitation Dispatcher and become a key player in our mission to deliver exceptional service while maintaining the highest standards of efficiency and communication. We're seeking a dynamic individual with a passion for problem-solving and a knack for building positive relationships. This is your chance to be at the forefront of our operations, driving success and fostering a culture of excellence!

Key Duties & Responsibilities:

Direct oversight of service technicians, pick up & delivery drivers, yard personnel, and shop personnel.
Review all paperwork, including manifests and routing tickets, for completion and accuracy.
Monitor service levels and deliveries to ensure optimal efficiencies.
Recommend measures to improve operational practices and quality of customer care.
Collaborate with various departments to ensure excellent communication within the region.
Resolve customer service and delivery issues in coordination with other departments.
Coordinate asset transfers with Operations Managers at other branches.
Analyze and report on operational activities, such as service levels, routing efficiency, labor & overtime, and fuel.
Develop and implement standard practices and efficiency in collaboration with the Branch Manager.
Interview, select, and develop team of responsive service technicians to achieve customer satisfaction and grow sanitation services.
Administer fleet DOT administration, including training, logbooks, inspection & record maintenance.
Review, resolve issues, and approve payroll and time off requests in HRIS weekly.
Coordinate safety training and initiatives with Safety & HR department.
Conduct periodic performance reviews and contribute to employee development.
Create and maintain a positive, safe, and effective work environment.
Operate a variety of company vehicles.
Perform other duties as assigned.

Compensation & Benefits

Competitive annual salary plus monthly bonus for meeting key objectives.
Health, Dental, & Vision Insurance options.
Health Savings Account dependent on health plan enrollment with Viking contribution.
Voluntary Life/AD&D, STD, Accident and Critical Illness options.
Employee Assistance Program.
Matching 401(k) Retirement plan.
Paid time off and 8 paid holidays per year.

Requirements

Demonstrated experience with multi-stop routing systems and proficiency in dispatch procedures.
Minimum of 2 years in a customer service role with a proven track record of excellence.
Exceptional attention to detail, efficiency, and organizational skills.
Proficiency in using GPS and other routing systems.
Disciplined, dependable, and resourceful with a strong work ethic.
Outstanding customer service skills with a focus on building positive relationships.
Proven ability in team building, fostering collaboration, and contributing to a positive work environment.
Strong time management skills and effective prioritization of tasks.
Demonstrated decision-making and problem-solving capabilities.
Possession of a valid Driver License (Class C).
Competency in computer skills, including Microsoft Office and routing/logistics software.
Excellent written and verbal communication skills.
Experience managing budgets and effectively managing company assets and inventory.
Bilingual English & Spanish preferred.

Work Environment & Physical Demands:

Utilize computer systems extensively for dispatching and coordination tasks, involving prolonged periods of sitting and focused use of visual interfaces.
Multi-Tasking: Juggle multiple tasks simultaneously, prioritizing urgent matters in a fast-paced environment.
Navigate high-stress situations with composure, making critical decisions under pressure.
Occasionally visit construction sites, involving walking, standing, and lifting items weighing up to 30lbs.

Apply

Vacancy posted 4 days ago

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