Georgia Customer Service Representative
Virtual Vocations Inc
Providing exceptional customer support, the full-time remote Georgia Customer Service Representative will assist members and patients with inquiries, resolve issues, and ensure a high level of satisfaction while adhering to compliance guidelines. Key responsibilities: Handle member inquiries related to eligibility, benefits, billing, and service reviews Document conversations and respond professionally to internal and external customer inquiries Evaluate data to implement appropriate actions for complaint resolution and service recovery Required qualifications: Minimum two (2) years of customer service experience or experience interacting with KP members High School Diploma or General Education Development (GED) required Must pass a Classification Assessment and knowledge checks during training Minimum typing speed of 30 WPM, with a current typing test Working knowledge of systems used within the Membership Service Contact Center (MSCC) Virtual Vocations Inc
Vacancy posted 1 day ago
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