Call Center Agent

Role Type: Remote (Full-Time) Schedule: Mon-Fri | 8:00 AM - 5:00 PM EST Pay Rate: $16/hr ($17/hr Bilingual) About the Role PATLive is seeking friendly, customer-focused individuals to join our team in a full-time remote role dedicated to handling inbound calls for the Florida Department of State, Division of Corporations. In this role, you will serve as a helpful voice for caller inquiries, providing professional assistance in a fast-paced environment. Key Responsibilities Answer incoming calls for the Florida Division of Corporations with professionalism, patience, and efficiency. Navigate computer systems and software tools quickly to access information and resolve caller inquiries. Maintain high customer service standards while managing high-volume call traffic. Deliver accurate information clearly and courteously to callers. What We Are Looking For Exceptional Communication: Outstanding interpersonal skills with a friendly, patient, and articulate phone presence. Technical Aptitude: Comfortable using computers, navigating software applications, and managing multi-screen workflows. Dependability: Strong work ethic, punctuality, and commitment to a structured Monday through Friday schedule. Dedicated Workspace: A quiet, private, and distraction-free home office setup. Background Check: Ability to successfully pass a standard background check. Position & Technical Requirements Schedule Availability: Full-time availability Monday through Friday, 8:00 AM to 5:00 PM EST. Residency Preference: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. Internet Connection: Stable, hardwired Ethernet connection to your Wi-Fi router or cable modem (Minimum speeds: 20 Mbps download / 5 Mbps upload ). Wi-Fi connections are not supported. Required Hardware: Must provide your own high-quality wired headset , keyboard, and mouse for optimal performance. Residency Preference: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. Compensation & Benefits Base Pay Rates:

• 16.00 per hour (English)
• 17.00 per hour (Bilingual - Spanish)

Remote Flexibility: Enjoy the convenience and safety of working 100% from home. Paid Training: Receive comprehensive, structured training to prepare you for success. Health & Financial Benefits: Medical, Dental, and Vision Insurance 401(k) Retirement Savings Plan Life and Supplemental Insurance Options Paid Time Off: Enjoy paid holidays and generous accrued PTO. #J-18808-Ljbffr PATLive, Inc.