Remote Hospitality Customer Advisor / Live Chat Support Agent

Overview

Remote Hospitality Customer Advisor / Live Chat Support Agent

About the job

Position: Remote Hospitality Customer Advisor / Live Chat Support Agent

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.

Responsibilities

• Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner
• Provide accurate and detailed information about our hospitality services, packages, and events to customers
• Assist customers in making reservations, changes, and cancellations as needed
• Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary
• Maintain a high level of knowledge about our company, services, and events to effectively assist customers
• Collaborate with other team members to improve the overall customer experience and identify areas for improvement
• Keep detailed records of customer interactions and transactions for future reference

Qualifications

• Previous experience in customer service or hospitality is preferred
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Proficient in using live chat and other communication tools
• Knowledge of sports events and tournaments is a plus
• Flexibility to work evenings, weekends, and holidays as needed
• Competitive salary and benefits package
• Opportunities for career growth and development within the company
• A dynamic and inclusive work environment
• Complimentary access to sports events and tournaments
• Training and support to enhance your skills and knowledge in the hospitality industry

Compensation & Benefits

• Competitive Pay Rate: $40–$60/hr based on experience and performance
• Paid Training: $40/hr for 1-week onboarding training
• Training Completion Bonus: $700 instant incentive after setup and training
• Work Schedule: Flexible Scheduling: Choose Full-time (30–40 hrs/week) or Part-time (20 hrs/week)
• Options for morning, afternoon, or evening schedules
• Remote Work & Equipment: 100% Remote Position — U.S.-based only
• Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support
• Employee Benefits Package: Paid Time Off (PTO) + Paid Sick Days
• Mental Health Support Access (virtual consultations)
• Paid Holidays
• 401(k) Retirement Savings Option (where applicable)
• Guaranteed long-term placement with stable weekly hours
• Fast-track promotion opportunities every 3–6 months
• Company-sponsored certifications & skills training
• Internal mobility program — move into leadership, QA, HR, or project roles
• Monthly wellness allowance
• Employee recognition rewards
• Birthday stipend or digital gift card
• Annual performance review with salary increase potential