VP of Regional Operations

VP Of Market Operations

The VP of Market Operations is a key member of Together Women's Health ("TWH") management team. This position reports to the COO and is responsible for the oversight of TWH day-to-day practice clinical and nonclinical operations. The VP of Operations provides direction to the field management team of TWH and Practice Medical Directors to ensure clinical and financial practice performance, while ensuring safe and efficient patient care. This position collaborates with the COO, the VP of Strategic Operations, functional department leads and practice management to resolve operational issues, identify and develop plans to capitalize on practice growth and EBITDA opportunities, monitors and executes action plans to maintain / improve employee and patient satisfaction in alignment with TWH's mission and values. Position has practice budget and P&L accountability.

Responsibilities

Develop and execute annual operating plans and goals for Together Women's Health clinics:

• Use data to track and optimize practice performance for key operational and financial KPIs.
• Analyze current center trends impacting net promoter score "NPS".
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Lead the creation and implementation of standardized processes and procedures for TWH.
• Deliver organic growth at the clinic level.

Lead Regional Directors ("RD") to develop positive work relationships with all levels of management and other departments; work collaboratively with accounting, finance, marketing, RCM, HR, and business development teams.

Develop and maintain effective relationships with physicians consistent with TWH code of conduct and compliance commandments.

Build and maintain a team of knowledgeable, skilled team members who function in compliance with TWH mission and values.

Provide leadership to RD and Practice Manager direct reports and Practice Medical Directors.

Lead team member development processes including mentoring, coaching, training, and modeling appropriate leadership behaviors.

Assist direct reports in overcoming any organizational obstacles encountered.

Develop and foster a positive, fulfilling work environment within the practices, teams, and regions.

Develop and ensure effective implementation of all corporate programs including but not limited to annual manager bonus process, awards and goals, continuous improvement initiatives, and more.

Identify and implement staffing plans that enable all direct reports to excel in their assigned roles in a team environment.

Review, analyze and implement staffing plans that promote the most effective use of teammates.

• Responsible for hiring, retention, performance development, performance management, team member relations, disciplinary action and termination.
• Collaborate with the VP of Strategic Operations on the planning for Large Capital Projects supporting new De Novo Locations and implementation of Service Line Expansions and or new or replacement equipment installations.
• Accountable for practice budget and P&L responsibilities.
• Create alignment amongst the partners within the business.

Qualifications

• Proficient computer skills and proficiency in Microsoft Excel, Word, Outlook and PowerPoint.
• Strong focus on process and efficiency gains.
• Demonstrated experience and track record of successful fiscal and operating management experience.
• Ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.
• Ability to work independently, delegate appropriately, and manage performance of others to meet set deadlines and deliverables.
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
• Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile.
• Demonstrated empathy and respect for teammates and patients.
• Strong critical thinking and problem-solving skills to identify issues, propose solutions, and make sound decisions in a timely manner.
• Handles confidential information always using discretion and judgement.

Travel: Up to 50% US based, to practice locations, overnight travel required. Some travel is required with short notice and may require weekend, late morning, or late evening travel.

Talents you'll bring to TWH:

• Bachelor's Degree preferred or 10+ years in multi-unit health care leadership equitant
• 2-5 years in multi-site healthcare leadership required
• Clinical background in healthcare highly desired
• Experience in developing leaders and working alongside a provider population
• Superior patient care service and problem-solving skills.
• Ability to develop strong and supportive working relationships with a wide variety of people and backgrounds.
• Experience and confidence in leading a team of 100.
• Exceptional written and oral presentation skills; ability to present concisely and with detail.
• Strong interpersonal and communication skills; experience in communicating key data
• Understanding of business functions, ability to read, interpret and take action on profit/loss data, understanding of how to create a basic business action plan to impact results.
• Strong organizational skills

Compensation will be competitive and commensurate with experience and will include a base salary and performance-based bonus (dependent on experience). We offer an attractive comprehensive benefits package, including medical, dental, vision, and 401K benefits (with match).

Qualified Applicants may apply for consideration!

More About TWH:

Together Women's Health (TWH) was created to be a leading network of integrated women's healthcare providers. Our business solutions combine good medicine and a strong infrastructure to continuously improve care across Ob-Gyn and other women's health centered practices. In partnering with physician groups, TWH manages support services that foster growth for private practices and nourish their ability to provide the best total care to their patients. Recognizing a commonality among clinicians in the evolving women's health sector, where a lack of scale affects their ability to provide more robust care and diverse services, was the motivation for their connected care model. Together Women's Health was founded in 2020 as a platform for elevating private obstetrics and gynecology practices to their full potential. Our objective is to empower physicians so that they can better serve their patients. We invest heavily in building and maintaining a culture to be the employer of choice, cultivating a community of providers and resources, which in turn enriches patient experience and strengthens doctor-patient relationships. With the combined leadership of expert physicians, experienced Board of Directors, and strategic financial partner, Shore Capital Partners, TWH puts our medical affiliates at the forefront of innovation in women's health.

OUR MISSION:

To improve the lives of our healthcare partners and their patients.

OUR VALUES:

Trust - We operate with integrity each day by doing the next right thing – for the patient and the business.

Respect - It's not what you say, it's how you make them feel. We listen and always care.

Collaboration - We are one team with a shared vision of success. No one of us is as effective as all of us.

Inspired - We bring enthusiasm and passion to the workplace. We believe we can achieve anything.

Accountability - We are responsive and keep our promises to our patients, our partners, and one another.

Excellence - We are committed to exceeding expectations and advancing the patient experience in all that we do.