Quality Engineer II

The **Quality Engineer II (QE II)** supports Arrow Intelligent Solutions (AIS) Global Operations across North America and EMEA, as applicable. This is a **cross‐functional, customer‐facing role** focused on **Customer Health program execution, quality issue resolution, and continuous improvement**.* Provide **quality oversight for the Customer Health Management program**, ensuring Voice of the Customer feedback is understood, metrics are established, and performance is monitored.* **Own quality oversight for assigned customers**, including KPI monitoring, facilitation of root cause and corrective action activities, and management of “return‐to‐green” recovery plans.* Lead and monitor **cross‐functional resolution of quality issues** involving Sales Operations, Integration Operations, and customers.* Create and manage **corrective action reports using 8D methodology**; lead implementation and effectiveness verification of corrective and preventive actions using tools such as 5‐Why and Fishbone analysis.* Analyze **end‐to‐end order process trends** to reduce Field Quality Reports (FQRs) and customer complaints through data‐driven root cause analysis.* Interface with **internal and external customers**, including Integration Centers, production facilities, and warehouse distribution teams, ensuring timely investigation and resolution of quality issues.* Partner with **Supplier Quality** to drive improvements, including initiation and follow‐up of Supplier Corrective Action Requests (SCARs).* Support and improve **ISO‐aligned QMS compliance**, including participation in internal, customer, and registrar audits.* Drive progress toward **strategic business and quality KPIs** (e.g., FQR reduction, DPM improvement).* Support **onboarding of new customers**, including risk management and development of project‐specific processes and documentation to meet customer‐specific requirements.* Bachelor’s degree (4‐year) with **5–8 years of related experience**.* Experience working directly with customers and internal stakeholders to manage requirements and drive positive customer outcomes.* Strong stakeholder management, communication, and collaboration skills across multidisciplinary and global teams.* Demonstrated expertise in **problem solving and root cause analysis**, including development of effective corrective and preventive actions.* Working knowledge of **quality methodologies and tools**, including CAPA/8D, Lean/Six Sigma, DMAIC, process mapping, control plans, and data analysis.* Experience with **risk evaluation and mitigation**, including application of PFMEA methodology.* Proficient knowledge of **ISO 9001**, including experience writing procedures and/or work instructions.* Knowledge of **ISO 13485 and medical regulations (advantage).*** Auditing experience and/or **Lead Auditor certification.*** **ASQ Quality Engineer (QE)** certification and/or **Lean/Six Sigma certification (preferred).*** Medical, Dental, Vision Insurance* 401k, With Matching Contributions* Short-Term/Long-Term Disability Insurance* Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options* Paid Time Off (including sick, holiday, vacation, etc.)* Tuition Reimbursement* Growth Opportunities* And more!Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. #J-18808-Ljbffr Arrow Electronics