Business Development Specialist

Company Overview Phoenix Billing Solutions provides utility billing for residential and commercial properties. We strive for accurate and timely billing for our clients while providing a positive experience. We focus on efficiency, teamwork, and exceptional customer service, empowering our employees to contribute to client success. Phoenix Billing Solutions provides utility billing for residential and commercial properties. We strive for accurate and timely billing for our clients while providing a positive experience. We focus on efficiency, teamwork, and exceptional customer service, empowering our employees to contribute to client success. Job Summary Phoenix Billing Solutions (PBS) is seeking a driven, relationship-focused Business Development Specialist whose primary responsibility will be generating new business and supporting the continued growth of PBS. This position will focus heavily on outbound sales, prospecting, cold calling, relationship development, presentations, industry events, and expanding PBS into new markets. In addition to business development, this position will support existing client relationships, marketing initiatives, and high-level customer service needs. As a small and growing company, PBS operates with a collaborative, all-hands-on-deck approach. The Business Development Specialist will be expected to assist with administrative, customer service, payment processing, marketing, and other operational responsibilities as business needs arise. The ideal candidate is someone who is comfortable taking ownership of sales goals while also being flexible and willing to step outside of their primary responsibilities when needed to support the overall success of the company. Key Responsibilities Business Development & Sales Generate new business opportunities through outbound prospecting and cold calling. Develop relationships with property management companies, HOA management firms, apartment communities, and industry professionals throughout the United States. Schedule introductory meetings and presentations. Follow up consistently with prospective clients. Maintain an organized sales pipeline and document activity in the CRM. Collaborate with leadership to identify new markets and growth opportunities. Assist in preparing proposals and service agreements. Client Relationship Management Build long-term relationships with existing clients through proactive communication. Serve as a primary point of contact for high-level client concerns and escalations. Resolve issues professionally while ensuring outstanding customer experience. Work closely with internal teams to ensure client expectations are exceeded. Conduct periodic client check-ins to strengthen relationships and identify additional service opportunities. Board Meetings & Industry Events Attend HOA board meetings when requested. Represent PBS at networking events, trade shows, conferences, and association meetings. Deliver presentations explaining PBS services and value. Build relationships with board members, community managers, and decision-makers. Marketing & Brand Support Assist with social media planning and content creation. Help coordinate email marketing campaigns and newsletters. Assist with promotional materials, brochures, presentations, and marketing initiatives. Work with the marketing team to develop content that supports business development. Monitor industry trends and recommend marketing opportunities. Operational & Team Support Assist with high-level client questions, concerns, and escalations as needed. Work collaboratively with the Director of Client Relations and leadership to resolve client issues and maintain strong relationships. Build relationships with property managers and decision-makers that support both client retention and future business development. Assist with posting resident payments and checks and other basic payment-processing responsibilities as assigned. Draft professional emails, client communications, and other correspondence. Maintain accurate prospect, client, and sales records. Coordinate follow-up after meetings, presentations, and events. Assist with administrative and operational tasks necessary to support the day-to-day needs of PBS. Provide coverage and support for other team members when business needs require. Assist leadership with special projects and company initiatives. Perform other duties and responsibilities as assigned based on the evolving needs of the business. Qualifications Required 3+ years of experience in business development, account management, sales, client success, or relationship management. Ability to work effectively in a small-business environment where priorities may shift and team members are expected to assist outside of their primary area of responsibility. Self-motivated with the ability to identify what needs to be done and take initiative without requiring constant direction. Excellent written and verbal communication skills. Strong interpersonal and relationship-building abilities. Comfortable making outbound sales calls. Experience presenting to clients or groups. Strong organizational and time management skills. Proficiency with Microsoft Office and CRM software. Ability to travel locally for meetings and events. Perferred Experience working with HOA management companies, property management, utilities, billing, or related industries. Experience with email marketing platforms and social media management. Experience attending networking events or trade shows. Bachelor's degree in Business, Marketing, Communications, or a related field. #J-18808-Ljbffr Phoenix Billing Solutions