Desktop Support Technician [Phoenix, AZ] - DST 0916 KP#03
$25 per hourCompu-Vision - West
Job Description
Job Description
Desktop Support Technician I
Location: Phoenix, AZ 85003
Duration: 4 Months – Contract
Shift: General
Experience: 3+ Years
Pay Rate: $25/hour
Job SummaryWe are seeking a Desktop Support Technician I to support a large-scale PC refresh and technology deployment project.
The technician will be responsible for deploying and configuring Windows desktops and laptops, installing peripherals, troubleshooting hardware and software issues, and providing hands-on technical support to end users. This is an onsite role requiring strong customer service and technical troubleshooting skills.
Key Responsibilities- Deploy and configure Windows desktop and laptop systems.
- Perform PC imaging, hardware setup, configuration, and peripheral installation.
- Troubleshoot hardware, software, network connectivity, and workstation issues.
- Provide onsite technical support to end users during equipment deployments.
- Replace and configure desktop/laptop hardware as part of PC refresh activities.
- Maintain accurate deployment records and technical documentation.
- Update service tickets with troubleshooting details, status, and resolution information.
- Track assigned IT assets and equipment throughout the deployment process.
- Follow established procedures for system deployment, configuration, and support.
- Provide professional and responsive customer service to end users.
- 3+ years of experience in Desktop Support, PC Deployment, or a related IT support role.
- Hands-on experience with Windows imaging, desktop hardware, and troubleshooting .
- Working knowledge of Windows operating systems and common desktop applications.
- Basic knowledge of Active Directory .
- Strong hardware and software troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work onsite and handle multiple deployment tasks efficiently.
- High School Diploma or GED required.
- Valid Arizona Driver's License or ability to obtain one.
- Ability to successfully complete a background check and fingerprinting process.
- Experience supporting enterprise-level PC refresh or desktop deployment projects .
- Experience working on large-scale technology refresh initiatives.
- Knowledge of SCCM, MDT, Microsoft Intune, or Windows Autopilot .
- Experience with asset tracking and deployment documentation.
- Previous experience in enterprise or public-sector IT environments.
Vacancy posted 7 days ago
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