IT Support

Job Description The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must. Skills Troubleshooting Customer service Active directory Help desk support Desktop Windows 10 Technical support Help desk Helpdesk troubleshooting Phone support Additional Skills & Qualifications Excellent customer service, interpersonal and communication skills Strong prioritization skills Ability to adapt to changing technologies and learn new technologies Bachelors in Information Technology or Associates plus 3-5 years of Experience Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. Desktop/Laptop Imaging experience Hardware & software Application Maintenance and Support Perform asset management requirements Comply with Williams IT Standard Processes and Procedures Comply with IT Client Services organization and IT security policies Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users Duties as assigned by manager Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Battle Ground, WA. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Benefits may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Battle Ground, WA. Application Deadline This position is anticipated to close on Jul 24, 2026. Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr