Customer Support Specialist

Location: Independence, OH - Rockside Woods Blvd - Management - North BSC Pay: $20.75/hr Work schedule - Monday - Friday 8am-5:00pm Recruiter: Neelam Patel / View email address on click.appcast.io / View phone number on click.appcast.io Responsibilities Customer Service and Account Support: Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions. Dispute Resolution and Root Cause Analysis: Investigate, document, and resolve short paid and full invoice customer disputes utilizing SAP's Dispute Management module. This includes identifying and implementing permanent fixes for the root cause of recurring customer issues. Credit and Adjustment Processing: Manage the accurate and timely data entry for credit memo requests after reviewing and validating them, and process cylinder audit or adjustment requests. Administrative Support: Provide administrative support for the Credit & Collections Department of Airgas North Division as assigned by the Supervisor. Required Qualifications Education and Experience: Requires a High School Diploma/GED and a minimum of 1 year of prior experience in a high-volume, fast-paced office environment with internal or external customer-facing activities. Prior experience with SAP is preferred. Technical Skills: Proficiency in Google suite and Microsoft Office (Word, Excel), as well as a demonstrated ability to utilize financial applications within SAP. Core Competencies: Must exhibit customer-focused behavior, possess effective decision‑making skills, and have the ability to analyze data to identify the root cause of problems. Communication: Excellent oral and written communication and interpersonal skills are essential, along with a pleasant, knowledgeable demeanor on the phone and the ability to work as a team player. Preferred Qualifications Prior SAP experience Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short‑term and long‑term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. Equal Employment Opportunity Information We are an equal‑opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section503 of the Rehabilitation Act of1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io. #J-18808-Ljbffr AIRGAS INC AND SUBSIDIARIES