Leasing Agent

Job Description Leasing Agent – Affordable Housing (LIHTC / HUD / PBV) Location: San Diego County, CA Employment Type: Full-Time Reports To: Community Manager / Property Manager Position Summary The Leasing Agent is responsible for managing all leasing activities for an affordable housing community, ensuring full compliance with LIHTC, HUD, Project-Based Voucher (PBV), and other layered funding program requirements. This position plays a critical role in maintaining occupancy goals, processing applicant files accurately, and providing excellent customer service while adhering to strict regulatory guidelines. The ideal candidate is detail-oriented, compliance-focused, and experienced in affordable housing leasing and certification processes. Key Responsibilities Leasing & Occupancy Management Manage the full leasing cycle from initial inquiry through move-in Maintain and monitor waitlists in accordance with the Tenant Selection Plan (TSP) Conduct applicant interviews and screenings Coordinate and schedule unit tours and lease signings Ensure units are leased in a timely manner to meet occupancy and lease-up goals Maintain a pipeline of qualified applicants (minimum 2–3 ready files per vacancy) Affordable Housing Compliance Process and complete initial certifications in compliance with: LIHTC (Tax Credit) HUD / Section 8 / PBV programs HOME, MHSA, NPLH, or other layered funding (as applicable) Verify income, assets, and eligibility per program regulations Ensure all files are complete, accurate, and audit-ready prior to submission Submit files to Compliance Department for approval in a timely manner Maintain strict adherence to regulatory deadlines and requirements File Processing & Documentation Collect and review all required documentation (income, assets, third-party verifications) Ensure all applicant files are complete before submission to avoid delays Track file status and follow up on pending documentation Maintain organized, complete, and compliant resident files (electronic and/or paper) Address and correct compliance findings within required timelines Customer Service & Resident Relations Provide professional and respectful customer service to all applicants and residents Clearly explain program requirements, lease terms, and property rules Respond to inquiries, emails, and calls in a timely manner Support resident move-in process to ensure a smooth transition Coordination & Team Collaboration Work closely with: Property Manager / Community Manager Compliance Department Case Managers / Service Providers (for PSH / supportive housing) Coordinate unit readiness with maintenance staff Communicate leasing updates, challenges, and pipeline status to management Reporting & Systems Utilize property management software (e.g., RealPage, Yardi, or equivalent) Track leasing activity, applicant pipeline, and occupancy status Maintain accurate data entry and reporting Assist with weekly/monthly leasing and occupancy reports Additional Responsibilities Assist with recertifications as needed Support audits and file reviews Ensure adherence to Fair Housing laws and company policies Participate in training and compliance updates (e.g., Grace Hill) Perform other duties as assigned Qualifications Education & Experience High School Diploma or equivalent required Minimum 1–2 years of leasing experience in affordable housing preferred Experience with LIHTC, HUD, or PBV programs strongly preferred Knowledge & Skills Strong knowledge of: LIHTC regulations HUD / Section 8 / PBV requirements Income and asset calculation methods Familiarity with Tenant Selection Plans (TSPs) Excellent attention to detail and organizational skills Strong communication and customer service skills Ability to manage multiple files and deadlines simultaneously Proficiency in Microsoft Office and property management software Certifications (Preferred) Tax Credit Specialist (TCS) or equivalent HUD / Certified Occupancy Specialist (COS) Performance Expectations Maintain high file approval rates with minimal compliance corrections Meet or exceed occupancy and leasing goals Ensure timely processing of applicant files Maintain audit-ready files at all times Provide excellent customer service and professionalism Compensation & Benefits Competitive hourly pay or salary (based on experience) Performance-based incentives (leasing/occupancy bonuses) Comprehensive benefits package: Medical, Dental, Vision 401(k) with company match Paid Time Off Paid Holidays Ongoing training and professional development opportunities Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer. #J-18808-Ljbffr