Help Desk Analyst III - NISSC II

Help Desk Analyst III - NISSC II

Position Title: Help Desk Analyst III

Location: Colorado Springs, CO (Cheyenne Mtn. SFB)

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Top Secret w/SCI Eligibility

Shift: Dayshift, may work nights and/or weekends

Travel Required: Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center's Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
• Mitigation of orbital conflicts.
• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
• Operations and maintenance of classified communications.
• Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado
• Offutt Air Force Base, Nebraska
• Vandenberg Space Force Base, California
• Numerous sensor and forward operator sites around the world

Description of Duties:

The Help Desk Analyst III supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Liaison between contract-company and government contract fulfillment.
• Mission Management, to include: Duty Scheduling; Leave approvals/Denials; SMART.neXt and SMART-R Cross Domain Server manipulation, FORM-4 processing for outages and associated scheduling, Preparing and attending Command-level briefings, maintaining SCIF accreditation, Standard Operating Procedures (SOP) creation and updating, Operations Floor Checklist upkeep, and overseeing Secure Container 24/7 availability to meet customer and PWS requirements.
• SMART.neXt System Administration/Security Administration and Frontside/Backside SMART.neXt Line creation/maintenance customer service.
• Primary Special Security Representative (SSR) for regional SSO.
• ITE Account Management
• Using Work Order Management System (WOMS) and similar tools to assign and track trouble tickets for network, PC, laptop, KVM, printer, SMART.neXt, SMART-R, and other IT issues.
• Task effort includes manually handling, reviewing, and editing messages, turning on/off intercepts and equipment, line routing to alternate recipients.
• Recalling and servicing messages, as well as monitoring Mission System(s) health and initiating specialized troubleshooting techniques.
• Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
• Perform startups, reboots, server swaps, Backup and Restoration of the CDS system(s).
• Reporting statuses to MDC leaders and appropriate government personnel.
• Supporting Readiness Exercises, planned monthly relocations, and unplanned real-world events.
• Performing all other duties as required to support the 21 CS mission.

This position is expected to pay $100,000-$110,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Colorado Springs, CO (Cheyenne Mtn. SFB).

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.

Basic Requirements:

• Valid CompTIA Security+ certification and certificate maintenance IAW 8140 Requirements.
• A broad understanding of SMART.neXt and SMART-R Mission System Administration, client peripherals including KVMs, card readers, monitors, servers, and printers.
• Willingness to execute all required Mission, Company, and Government required training, to also include MDC crew qualification administration certification.
• Experience in handling and protecting Top Secret/Secret Compartmented Information (SCI), data, and systems.
• Able to work flexible shifts as required, including days, nights, weekends, and holidays.
• Demeanor commensurate with working professionally alongside peers and leaders in a diverse, team environment.
• Willingness to prioritize and quickly respond to customer requests.
• Reliable all-weather transportation and ability to remain on site for extended periods of time during emergencies and operations readiness exercises (drills).

Desired Requirements:

• Demonstrable experience with military command, control, and communications hardware.
• Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
• Knowledge of and successful experience with DoD cryptographic equipment and related material handling and use.
• Knowledge of and successful experience with troubleshooting computer systems, networks, and operating systems, including Solaris, Unix, and/or Linux.
• Basic knowledge of, and experience with Department of Defense messaging and Data Secure Transport messaging systems.
• Successful experience in a high-visibility, mission-focused environment where systems availability is closely monitored, prioritized, and reported.
• Compliance with DoW 8140 IAT II requirements (e.g., a current Security+ CE certificate) is required.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.

Compensation Details:

$100,000 to $110,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy