IT Assistant

Job Description

Job Description

Description:

IT Assistant

Location: Rosenberg, Texas
Pay: $21.00–$25.00 per hour

Do you enjoy solving technical problems and helping people get back to work? Join Superior Tank Company’s team in Rosenberg, Texas , as an IT Assistant. You’ll support the computers, software, printers, mobile devices, and collaboration tools our employees use every day.

What We Offer

• Health benefits and paid time off (PTO)
• Voluntary benefits
• Company-paid life insurance and long-term disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match

What You’ll Do

• Help employees resolve technology issues in person, by phone, and through our IT ticketing system.
• Set up, configure, troubleshoot, and repair Windows computers, thin clients, printers, and mobile devices.
• Support software, applications, and shop-floor workstations.
• Set up technology for virtual meetings and training sessions.
• Track equipment and toner inventory and retire outdated computers.
• Work with the IT Coordinator and Network Administrator to resolve more complex issues.

Requirements:

What You’ll Bring

• At least two years of IT support or service desk experience.
• Working knowledge of Windows 11 and Microsoft 365 in workgroup and domain environments.
• A patient, practical approach to troubleshooting and helping employees.
• Clear communication, attention to detail, and the ability to manage changing priorities.
• A high school diploma or GED. An associate degree or IT certifications, such as CompTIA A+, Network+, or Microsoft Certified Fundamentals, are a plus.
• Assemble, configure, and repair Windows-based computer workstations.
• Provide technical support to employees by telephone and in person, assisting with hardware, software, and general technology needs.
• Replace toner cartridges and maintain accurate inventory records for office and shop equipment.
• Coordinate the technical setup of virtual meetings and training sessions.
• Decommission and disassemble retired computer systems.
• Diagnose and resolve technical issues affecting shop-floor thin-client workstations.
• Install, configure, and troubleshoot network-connected and USB printers.
• Troubleshoot and resolve technical issues with mobile devices.
• Install and configure computer hardware and software to support business operations.
• Escalate technical issues and service requests to the IT Coordinator and Network Administrator, as appropriate.