Support Analyst

D365 Support Analyst

Location: Sugar Land, TX 77478

Schedule: Hybrid

Duration: 12 months+

Pay rate: $45/hr-$52/hr

Key Requirements:

• Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent practical experience.
• 3+ years of experience in application support, business/systems analysis, or ERP/CRM administration.
• 1+ years of hands-on experience supporting Dynamics 365 (Finance & Operations and/or Customer Engagement) or a comparable ERP/CRM platform.
• Working knowledge of core business processes in at least one functional area (e.g., finance, procurement, project operations, or customer/field service).
• Experience with ticketing/ITSM tools and structured incident and change-management practices.
• Strong troubleshooting and root-cause analysis skills with a methodical, user-focused approach.
• Exceptional ability to communicate clearly with both technical teams and non-technical business users.
• Tier 2/3 senior functional support.

Key Responsibilities:

• Provide functional support for D365 Finance & Operations and Customer Engagement users.
• Troubleshoot and resolve functional, configuration, and data-related issues.
• Manage incidents from initial ticket through resolution while meeting SLAs.
• Support user provisioning, security roles, access reviews, and routine system administration.
• Assist with configuration changes, workflows, financial dimensions, parameters, and number sequences.
• Investigate data discrepancies and support DMF imports/exports.
• Monitor batch jobs, integrations, system health, and environment performance.
• Support D365 updates, regression testing, environment refreshes, and release activities.
• Create knowledge-base articles, how-to guides, and user documentation.
• Provide training and hands-on support to end users and super users.
• Work with process owners to identify opportunities for automation and process improvements.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.