Bilingual Customer Experience Specialist

Description Job Summary: As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships. The essential job duties and responsibilities include the following: Must have exceptional customer service skills, including effective communication, problem-solving, and empathy Provide accurate and helpful information to customers who have questions about products, services, or policies Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions Responsible for processing customer contracts, handling transactions, and handling credit applications Providing product or service recommendations based on customer's needs and preferences Updating customer information such as customer records and contact information in company's database Handling customer inquiries via phone, email, and in person Must have strong written and verbal communication skills Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations May be asked to perform other duties as assigned, depending on the needs of the company Must be able to read, write, and speak English fluently Fluency in Spanish is highly preferred Perform other duties as assigned by management Requirements Qualifications: High school diploma or equivalent Strong communication and interpersonal skills Customer-focused attitude and ability to empathize Basic computer proficiency Problem-solving and conflict resolution abilities Adaptability and willingness to learn Patience and resilience in handling challenging situations Ability to work in a team and follow guidelines Attention to detail for accurate order processing Must be able to read, write, and speak English fluently Fluency in Spanish is highly preferred Work conditions: High school diploma or equivalent Strong communication and interpersonal skills Customer-focused attitude and ability to empathize Basic computer proficiency Problem-solving and conflict resolution abilities Adaptability and willingness to learn Patience and resilience in handling challenging situations Ability to work in a team and follow guidelines Attention to detail for accurate order processing Previous customer service experience is a plus Physical demands: Stand, sit, and walk for extended periods Lift and carry 25-40 pounds Bend, kneel, and reach to organize and retrieve items Frequent use of hands for handling inventory and processing transactions Interact with customers and team members regularly Work hours: Customer service associates may work various shifts, including evenings, weekends, and holidays We are an equal opportunity employer and welcome applications from all qualified candidates. #J-18808-Ljbffr Lacks Valley Stores Ltd