Design System Architect

Overview A UX/CX Design Architect is responsible for bridging the gap between user experience (UX), customer experience (CX), business strategy, and technology. Unlike standard designers who focus on a single screen or product, an architect designs the comprehensive ecosystem, framework, and strategy that governs how a customer interacts with a brand across every physical and digital touchpoint. Title: Design System Architect Duration: 6 months Location: Remote A UX/CX Design Architect is responsible for bridging the gap between user experience (UX), customer experience (CX), business strategy, and technology. Unlike standard designers who focus on a single screen or product, an architect designs the comprehensive ecosystem, framework, and strategy that governs how a customer interacts with a brand across every physical and digital touchpoint. Key Responsibilities AI Strategy & Solution Architecture Cross-Channel Strategy: Map complete customer lifecycles across web, mobile, physical spaces, and support channels. Ecosystem Blueprinting: Create macro-level user workflows, service blueprints, and structural ecosystem models. Journey Mapping: Visualize complex user touchpoints to eliminate system friction and operational silos. North Star Vision: Define the long-term interaction vision and align product teams around future-state experiences. Generative & Multi-Modal Interaction Architecture Intent-Based Design: Transition system navigation away from static tabs to dynamic interfaces that adapt instantly based on natural language or context. Multi-Modal Workflows: Map seamless experiences across voice, text, gesture, and computer vision touchpoints. Proactive Experience Frameworks: Define how systems anticipate customer needs through predictive analytics without feeling invasive. Governance, Scale, and DesignOps Design Systems: Architect scalable component libraries, tokens, and framework patterns for cross-platform consistency. Design Operations: Standardize methodologies, research practices, and collaboration tools across decentralized teams. Dynamic Design Systems: Build design system tokens and component libraries that can scale across fluid, AI-generated layouts and variable text lengths. Agentic Workflows: Map blueprints for multi-agent systems, detailing how independent AI agents hand off tasks to one another and back to human agents. Experience Quality: Establish UX/CX quality metrics (KPIs) to audit products for usability and performance. Accessibility Leadership: Ensure all architectural frameworks comply with global accessibility standards (WCAG). Research Synthesis & Business Alignment Data-Driven Insights: Translate complex user research data into practical, actionable structural frameworks. Behavioral Personas: Build dynamic user personas based on quantitative metrics and qualitative behavioral studies. Stakeholder Advocacy: Champion customer centricity to executive leadership using ROI, retention, and satisfaction metrics. Tech Feasibility: Partner with Enterprise Architects and Engineers to align design visions with technical realities. Required Skills And Qualifications AI & Technical Mastery Cognitive UX & IA: Mastery of information architecture suited for unstructured data and large-scale semantic vector spaces. Prompt & Context Engineering UX: Deep understanding of how context windows, prompt formatting, and retrieval-augmented generation (RAG) impact the speed and presentation of UI text. Familiarity with AI Tech: Strong working comprehension of LLMs, neural networks, computer vision, and API constraints. Leadership & Soft Skills Systems Thinking: Ability to map unpredictable, non-linear user journeys where the system output changes with every prompt. Ambiguity Management: Comfort in designing for emerging paradigms where standard, established design patterns do not yet exist. Ethical Framework Facilitation: Experience leading workshops centered around bias mitigation and inclusive AI design. Information Architecture: Deep mastery of data structuring, content modeling, and complex navigational taxonomy. Service Design: Proven capability in modeling back-end operational workflows that power front-end user experiences. Job Location: Work At Home #J-18808-Ljbffr TALENT Software Services