Front Desk Coordinator

Job Description

Job Description

Insured Titles is a subsidiary of Title Financial Corporation. We seek a Front Desk Coordinator to join our team in Missoula, MT . TFC is a family-owned company providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them, with employees who have spent their entire careers with us!

This position is an entry-level position with the opportunity to learn and grow, with advancement opportunities!

If you want to work for a company that is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

The ideal team member:

• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, including Microsoft Office Suite or related software, and the ability to learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver’s license
• At least one year of related experience in customer service or a related field is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position

This position is responsible for answering and directing phone calls to the appropriate person. The position is typically the first person seen when someone arrives in the office, providing the guest with a great experience. This includes greeting them, directing them to the appropriate place, and providing excellent customer service. The position also provides administrative and clerical support to the escrow department and is responsible for opening orders. Responsible for accurate and timely delivery of title orders.

Job Duties Include:

• Answers telephone calls and routes them to appropriate individuals or departments. Takes accurate messages professionally and courteously.
• Greets clients and addresses their questions and concerns. Direct clients to appropriate individuals or departments as needed.
• Accepts earnest money and provides the applicable party(s) with an accurate receipt. Deposits earnest money in accordance with Company policies and procedures and customer requirements.
• Processes title orders received from clients via email, fax, telephone, in-person, etc., by promptly and accurately inputting data into the current production system.
• Checks order information, legal descriptions, addresses, buyer/seller names, and property data and verifies the completeness and accuracy of orders. Obtains needed information and clarification from the appropriate co-worker.
• Research, create, and deliver information and reports required for property profiles, such as chain of title, tax statements, assessments, plat maps, demographics, legal descriptions, and parcel numbers
• Ability to perform a variety of clerical tasks, which may include mail duties, filing, ordering supplies, typing documents, making copies, scanning documents, recording, obtaining assessments, and light bookkeeping.
• React to change positively and productively, including as a result of expanding job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
• May use a company or personal car to deliver information to clients, customers, banks, courthouses, etc.
• Other job duties as required.

Education and Experience:

• Must be at least 18 years of age.
• At least one year of relevant work experience.
• Previous experience using a personal computer, including data entry, accessing data, or other relevant experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

We offer:

Competitive benefits plan including medical, dental, and vision for company employees with a contribution toward a spouse or dependent coverage. In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, advance paycheck access, and voluntary benefits, including accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off and are eligible for 11 paid holidays from day one of employment. We offer volunteer time off to give back to our local communities. We also offer a company-provided employee assistance program, Short-Term Disability, Basic Life Insurance, and a wellness program at no cost to employees.

Flying S Title & Escrow is an equal opportunity employer. Applicants offered a position must be able to pass a pre-employment background and MVR check.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.