Installation Services Administrator

Installation Services Administrator

Smart, innovative, and hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Best Workplace in the Supplier Category.

Benefits that drive themselves

• Hourly wage of $18.00 / hour!
• Full time, Monday-Friday 9:00am - 6:00pm.
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-term career opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 branches across the country.
• Named Top Companies USA for 5 consecutive years since 2022!

Overview

The Installation Services Administrator supports sales team members, customers, and partner installers handling HVAC, appliance, and water heater installations, service calls, and preventative maintenance. The role oversees diagnostic calls and findings, schedules all jobs, processes invoices, completes warranty registrations, monitors team email inboxes, and assists with the administrative requirements of vendor onboarding.

What You Will Need

• A high school diploma or GED is required.
• Strong communication, organizational, and time management skills.
• Strong verbal and written English language skills.
• Strong interpersonal skills.
• Proficiency with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.

How You Will Make an Impact

• Manage all diagnostic requests, reporting of findings, scheduling, and invoice processing.
• Register equipment for extended warranty coverage.
• Monitor and respond to Installation Team related email communications.
• Support Installer Onboarding by reviewing and processing vendor-onboarding emails.
• Prioritize orders with past installation or service dates by coordinating with partner installers to confirm job completion and ensure timely invoice processing.
• Assist coordinators by distributing invoice discrepancies and Medius-related requests.