Product Manager

Job Overview The Product Manager is a visionary strategist and customer evangelist who owns the full arc of T‑Mobile's internal and external products, platforms, services, and experiences. Accountable for turning customer insight into measurable outcomes, the role leads cross‑functional teams to deliver business value, iterates based on data, and elevates product success beyond feature delivery. Job Responsibilities 1. Product Learning & Growth Owns the customer problem end to end, accountable not just for what ships but for solving the problem it was designed to address. Treats every launch as a learning event: defines success metrics before shipping, captures post‑launch signals, and iterates until outcomes are met. Maintains an up‑to‑date understanding of emerging technology trends, including AI and automation, and evaluates their impact on the product roadmap. 2. Customer Problem Understanding Conducts direct research, field visits, and behavioral data analysis to build deep empathy and an evidence‑based view of customer needs. Creates and sustains an active VOC feed combining qualitative insight and quantitative signals to drive prioritization. Identifies patterns in frustration and unmet needs, surfaces them as product opportunities, and validates them before investing. Tests ideas with real customers at every stage, keeping features uncompleted until post‑launch data confirms the target was achieved. Advocates for the customer both internally and externally, fostering a customer‑first mindset across the organization. 3. Product Strategy & Vision Owns and communicates a clear product vision and roadmap grounded in customer problems and measurable outcomes. Defines outcome‑based goals (OKRs, KPIs) from the outset and revisits them regularly. Leads outcome‑first prioritization: no initiative advances without a hypothesis tied to a measurable metric, a success threshold, and a post‑launch review plan. Recommends product positioning strategies to improve experience and drive growth, and evaluates external partnerships and licensing opportunities. Works with architecture and engineering to incorporate technical debt and long‑term investment into the roadmap. 4. Stakeholder Alignment Builds strong relationships across engineering, design, data science, sales, marketing, legal, go‑to‑market, and finance to align on shared outcomes. Secures and maintains product funding following enterprise processes. Partners with internal stakeholders to surface opportunities, validate direction, and surface priority alignment. Collaborates to create and communicate release schedules and supports sales and marketing with product knowledge. Identifies execution obstacles, operational or organizational issues, and drives improvement or escalation plans. 5. Communication Communicates clearly and persuasively up to Director level, grounding every recommendation in data and outcome impact. Translates technical challenges to stakeholders and makes transparent trade‑off decisions. Provides ad‑hoc analysis and insights to leadership on request and keeps stakeholders proactively informed. 6. Data & Financial Acumen Conducts data analysis—both quantitative and qualitative—to identify opportunities, diagnose root causes, and size impact. Defines and monitors metrics before, during, and after launch, owning the post‑launch measurement loop to drive corrective action. Uses data to tell a clear, honest story about product performance. 7. Ownership & Autonomy Owns the product end to end—product discovery through post‑launch metric movement. Manages the product backlog with business and technology partners, keeping grooming outcome‑led. Accounts for quality and performance in production, leading crisis response and stakeholder communication. Translates strategy into detailed capabilities, features, and acceptance criteria consumable by development teams. 8. Experience & AI Tools Applies AI tools—research synthesis, data analysis, documentation, prototyping, backlog management—to accelerate work while preserving quality. Stays current on evolving AI tooling and proactively identifies friction‑reduction or value‑unlocking opportunities. Education and Work Experience Bachelor's Degree plus 5 years of related work experience, or an advanced degree with 3 years of related experience. (Required) 4–7 years of relevant Product Management experience in an agile software product development environment. (Required) Knowledge, Skills and Abilities Required: Agile Methodology Backlog Management Business Acumen Data Analysis Market Research Product Management Stakeholder Management Strategic Thinking Technical Writing User Experience (UX) Preferred: AI Tooling Collaborative Leadership Product Improvements At least 18 years of age Legally authorized to work in the United States Travel Travel Required: Yes Compensation and Benefits Base Pay Range: $100,100 – $180,600 Corporate Bonus Target: 15% Employees in regular, non‑temporary roles are eligible for an annual bonus or periodic incentive based on individual and company performance. Many T‑Mobile employees also receive a year‑end bonus in addition to a variable pay component. Certain Customer Care roles may receive monthly bonuses. Benefits include medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, child‑care subsidy, tuition assistance, disability and life coverage, commuter and transit programs, pet insurance, and mobile service & home internet discounts. Equal Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodations If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io . This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.