Assistant Community Manager

Job Description

Job Description

Description:

About Us:
Join Keymont Community Management (KCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, KCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At KCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: KCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why KCM? Consider a career at KCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. KCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: KCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: KCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: KCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, KCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many KCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, KCM welcomes you. Join us and be a part of our journey to excellence in community management.

About the Role:
Join Keymont Community Management as an Assistant Community Manager and help us effectively manage our properties. You'll be responsible for achieving property objectives set by the Board of Directors and our Management Agreement. Your role will ensure compliance with all applicable housing laws, foster a thriving community, and maximize property values. Plus, you'll play a key part in preparing your team to step in for the Community Manager when needed.

Responsibilities:

Resident & Board Relations

• Respond to homeowner and resident inquiries via phone, email, and written correspondence.
• Assist in preparing materials, reports, and agendas for board and annual meetings; attend meetings as needed.
• Support enforcement of community rules and policies fairly and consistently.
• Coordinate move-in/move-out inspections and track related documentation.

Administrative & Financial

• Maintain accurate records, files, and databases (violations, architectural requests, contracts, invoices, etc.).
• Prepare correspondence, reports, and notices as directed.
• Assist with processing invoices, assessments, collections, and budget preparation.
• Track contracts, insurance certificates, and compliance requirements.

Maintenance & Vendor Coordination

• Initiate, track, and close out work orders for repairs and maintenance.
• Conduct or assist with property inspections and prepare inspection reports.
• Communicate with vendors, contractors, and service providers to ensure timely completion of work.
• Support preventive maintenance programs and capital improvement planning.

Community Support

• Help organize community events and resident communications.
• Assist with marketing, newsletters, and announcements.
• Provide support during emergencies by coordinating communication and follow-up actions.

Qualifications:

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 2–4 years of experience in property management, real estate, or customer service (HOA/Condo/Community Association experience a plus).
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with property management software (e.g., CINC, TOPS, Yardi) preferred.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills with a service-oriented mindset.
• Must be able to maintain confidentiality and handle sensitive information.

Physical Requirements:

• Ability to sit for extended periods and operate standard office equipment.
• Conduct property walks, inspections, and occasional light physical activity (lifting up to 25 lbs).
• Occasional evening or weekend work to attend meetings or community events.

Preferred Credentials:

• Certified Manager of Community Associations (CMCA) or other CAI certifications preferred.
• Bilingual skills a plus.

Compensation & Benefits:

• Competitive salary (commensurate with experience).
• Health, dental, and vision insurance options.