Student Services Specialist-Enrollment Management

Student Services Specialist 3

The Student Services Specialist 3 is a cross-functional position with joint responsibilities in the Office of Registrar and the Office of Admissions. This position plays a vital role in facilitating seamless student experiences by processing transfer credit, transcript requests, degree verifications, and enrollment verifications. This position serves as a key point of contact for current students, former students, and various stakeholders seeking essential documentation and information.

Responsibilities

DUTIES AND RESPONSIBILITIES:

1. Reviews and analyzes academic transcripts from domestic and international institutions; evaluates coursework, grades, credit hours, and degree conferral in accordance with institutional and regulatory guidelines.
2. Determines transfer credit eligibility and equivalencies using established policies and articulation agreements.
3. Identifies discrepancies, inconsistencies, or potential fraud in academic records and escalates concerns as appropriate.
4. Addresses inquiries from current students and alumni regarding transcript requests, processing times, and related matters.
5. Utilizes the enrollment reporting system, such as the National Student Clearinghouse, to fulfill degree verification requests from external entities.
6. Ensures the secure production of transcripts in compliance with university policies and regulations.
7. Maintains comprehensive documentation of all transcripts, degree verification, and enrollment verification activities.
8. Ensures compliance with FERPA and other applicable privacy and confidentiality regulations.
9. Performs other related duties as assigned.

Qualifications

EDUCATION:

High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE:

Four (4) years of office experience; OR Associates Degree and two (2) years of experience; OR a combination of education and experience to equal four (4) years. (Experience in higher education preferred).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of spreadsheets and database applications; student information system.
• Excellent customer service, organizational, and strong computer and word processing.
• Solid proofreading/editing, strong grammatical and writing skills, and strong written and verbal communication and diplomacy.
• Skills in general business administration.
• Ability to be flexible and work efficiently and effectively in a fast-paced environment.
• Ability to maintain confidentiality and exercise professionalism.

Job Info

• Job Identification 8420
• Job Category Student Services
• Job Schedule Full time
• Locations 910 Madison Avenue, Memphis, TN, 38163, US