Collections Specialist

Job Description

Job Description

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!

Workplace Values: The Collections Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better everyday
• Do it with passion

About the Role: Our back-office collections team is looking to fill a position on our deficiency balance team to support our auto lending portfolio. In this role, you will be key in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:

• Managing deficiency balance letter & additional charges process 
• Posting repossession warranty cancellations & VSI claims 
• Processing credit reporting disputes 
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming customer or vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Required Qualifications:

• HS Diploma or GED
• 3+ years’ back-office experience in a high-volume environment 
• Minimum one-year prior accounting, banking, or other financial experience
• Excellent verbal and written communication skills
• Comfortable working with numbers
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change

Preferred Qualifications:

• Prior credit reporting experience preferred

Travel required:

• No travel is required for this position

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.