Building Manager

Job Title

Job Description

Escort new residents to their unit or room, when possible.

Conduct a new resident visit to review the assigned furnishings and equipment inventory and help orient residents to their new accommodations, including building or campus common areas and amenities. If unable to conduct the new resident visit at check-in, conduct the visit as soon as possible as schedules permit.

Manage the check-out of cleaning equipment (e.g., vacuums) to residents, as necessary, to effectively clean and maintain their rooms.

Conduct daily facility assessments of the facility exterior and grounds as well as all common areas (i.e., lounges, laundry rooms, common kitchens, public restrooms, etc.).

Verify that vacant or unassigned units or rooms are ready for occupancy.

Monitor the performance of custodial contractors where applicable.

Conduct room inspection visits of all occupied or assigned permanent party spaces, at least quarterly, following entry protocols specified in chapter 6 of the Unaccompanied Housing Operations Manual and CNIC Note 11103 (Unaccompanied Housing Inspection Program). These inspection visits serve as an opportunity to converse with residents; provide updates on the status of any outstanding trouble calls; inspect fire safety equipment (e.g., smoke detectors, carbon monoxide alarms, fire sprinklers, etc.); verify material condition of the unit or room and assigned furniture fixtures and equipment (FF&E); and ensure compliance with UH rules and regulations.

Report any signs of property damage or violation of UH rules and regulations, along with visit findings, to the complex manager or UH manager, as appropriate.

Serve as an escort for anyone that is not a resident, to include: tenant commands, Public Works (PW), Security, Fire, Environmental Protect Medical Unit (EPMU) personnel, UH Assessment Program contractors and touring visitors.

Enforce local UH guest and visitor policies.

Ensuring guests are escorted at all times by a building resident, UH staff member or Resident Advisor (RA). Coordinating resident trouble calls and submitting work requests as necessary.

Ensures security of all residents is maintained at all times.

Coordinating with the complex manager, facility liaison or PW staff concerning maintenance problems regarding the interior, exterior or grounds and outstanding trouble calls in their assigned building(s).

Performing minor preventive maintenance to furnishings and appliances to ensure compliance with warranties and to maintain functionality. This may include changing clock batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder; lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc.

Coordinate dormitory maintenance requirements with the dormitory manger or training command representatives, as necessary.

Conduct RA facility training and ensuring the completion date is entered in Enterprise Military Housing (eMH).

Conduct Furniture Fixtures and Equipment (FF&E) inventories and bar coding of furnishings, equipment and rooms as needed. Maintain control of FF&E in vacant or unassigned units or rooms in assigned UH building(s).

Support the annual Tenant Satisfaction Survey (TSS) with distribution of surveys and development of action plans based upon survey results.

Use Unaccompanied Housing Operations Manual (CNIC M-11103.2 Appendix F) facilitating the new resident orientation brief, if designated by the UH manager.

Ensure resident's privacy is maintained at all times.

Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.

Other duties as assigned.