Bilingual Customer Service Representative

Job Description Job Description Customer Service Specialist - Bilingual in Spanish/English Irving, TX 75061 $18.50/hr 9AM - 6PM M-F Summary/Objective The Customer Service Specialist will provide basic customer service functions. Essential functions Greet customers warmly and ascertain problem or reason for calling. Maintain a positive and professional attitude towards customers. Resolve customers’ requests via phone and email. Assist with placement of parts orders, RMA’s, and open items. Take payment information and other pertinent information such as addresses, emails and phone numbers. Utilize computer technology to handle high call volumes. Work with all pertinent departments to assist on any customer request. Convey a general understanding of small part and freight shipping methods. Provide feedback to the Customer Support Manager on efficiency of the customer service process and make any recommendations to improve the process that may be needed. POSITION REQUIREMENTS Bilingual in English and Spanish Computer proficiency and efficiency with programs including, Microsoft Office Suite, CRM, and other online applications as necessary and ability to retrieve information from the internet. Ability to work productively with minimal supervision. Ability to manage the workload and prioritize tasks. Ability to meet deadlines and be flexible. Ability to organize files, records, information, and tasks for best results. Ability to handle multiple projects and duties with tight deadlines. Strong customer service skills and experience. Clear and professional verbal and email communications with customers, vendors, and fellow employees. Possess a pleasant and positive personality. Assertive and comfortable talking with customers and suppliers while resolving problems. Ability to stay calm under pressure. Ability to identify problems and think creatively to find a solution. Ability to make well-reasoned and timely decisions. Ability to handle confidential information in a discreet, professionalmanner. Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work. Required education and experience: HS GED/Diploma Minimum of one year of customer service experience, including restaurant or retail Bilingual in English/Spanish required Company Description RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms. #J-18808-Ljbffr