Assistant Manager, Guest Experience | Beechwood

Assistant Manager, Guest Experience | Beechwood lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, creating an environment where people feel a deep sense of belonging and have the opportunity to grow. They ensure the team delivers outstanding guest experience in line with company values and directives. Core Responsibilities of the Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences. Engage team members by helping them understand how their work supports the store and lululemon overall. Implement the Store Manager’s people vision for the store and cascade to team members. Support the Store Manager in hiring and building a strong, diverse team. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins. Lead performance‑management activities, including direct feedback, continuous check‑ins, facilitation of team acknowledgement and rewards, performance documentation, and addressing performance concerns. Address employee concerns or issues and partner with internal support when appropriate. Guest Experience and Community Lead an exceptional guest experience on the floor through assessing guest connection and product education, supporting team members to address gaps via feedback and coaching. Provide retail floor leadership to team members, making in‑the‑moment decisions to maintain floor coverage and operations. Resolve guest feedback, address emergent issues, including guest escalations and urgent requests, helping to “make it right.” Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., P&L) to inform planning processes. Maintain strategic product presentation and visual merchandising by ensuring product recovery, restock, destock, or minor changes are accomplished. Open and close the store in accordance with procedures. Understand and adhere to safety policies and procedures to maintain a safe work environment. Perform duties following applicable policies, procedures, and regulations. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for a subset of store employees as delegated by the Store Manager. What We Look For Inclusion & Diversity : Creates/supports an inclusive environment that values/celebrates differences. Integrity : Behaves in an honest, fair, and ethical manner. Leadership : Able and desires to lead and inspire others, motivating, empowering, developing, and directing people. Guest Experience : Actively creates an inclusive, high‑caliber experience and connection for every guest through team members. Team Building : Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives. Decision Making/Problem Solving : Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking : Sets strategies aligned to the company’s vision and values to achieve goals; considers the big picture. Change Management Leadership : Leads others through change processes and uncertainty. Interactive Communication : Conveys information effectively and understands information shared while interacting with others. Job Requirements Must be legally authorized to work in the country of the store. Must have reliable transportation to the assigned store. Schedule/Availability Work occurs on a variable schedule that may include early mornings, mornings, afternoons, evenings, late nights or overnights, weekends, and holidays. Experience 1 year people‑management experience. 1 year leadership experience, including managing business operations and administration, and managing projects or processes. Job Assets (Nice to Have) Education: High school diploma, GED, or equivalent. Education: Bachelor’s degree or equivalent. Experience: 1 year retail or sales‑specific management experience. Experience: 1 year recruiting, hiring, or training employees. Work Context Work occurs in an environment with bright lights and loud music. Work is accomplished as part of a team and independently. Work may involve managing conflict or mediating problems between others or deescalating guest issues. Work involves reaching out to meet and build relationships with new contacts, and strengthening existing community partnerships. Work is sometimes conducted on a computer or other technical devices, including virtual meetings. Work involves moving through a store for most of a shift to help guests and accomplish work; occasional sitting for extended periods. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). Compensation & Benefits Package Base Pay Range : $23.19 - $31.38/hour, subject to minimum wage in the location. Target Bonus : 25% Total Target Base Pay Range : $28.99 - $39.23/hour. lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements. We believe that when life works, work works. We strive to be the place where inclusive leaders develop and enable everyone to be well. Other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Equal Employment Opportunity Statement Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment. Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at View email address on click.appcast.io. In your email, please include the position title, the location of the position, and the nature of your request. We are committed to privacy, integrity, transparency, and ethical hiring practices. We do not use AI tools during the interview process. Any use of AI will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses. #J-18808-Ljbffr Lululemon Athletica