Field Services Representative

Field Service Representative

We are seeking a knowledgeable, solutions-oriented Field Service Representative to support our customers during steel building erection operations. In this role, you will serve as a key technical resource, troubleshooting field challenges, analyzing project documentation, and ensuring our customers receive the guidance and materials they need to complete projects successfully. The ideal candidate combines strong technical knowledge with excellent communication skills and a collaborative approach.

Duties and Responsibilities

• Office-based position, with occasional travel to job sites.
• Troubleshoot and resolve technical challenges and opportunities that arise in the field during the steel building erection process.
• Research, review, and document all relevant project data—including emails, contracts, erection drawings, architectural and structural drawings, and shipping documents—to better understand and support field challenges.
• Compose Customer Service (CS) tickets that detail the materials and quantities needed in the field, along with supporting justification for supplying materials at no charge. CS tickets are generated by Products and Field Services.
• Provide technical guidance to customers within your scope of knowledge and escalate issues to a senior advisor within the department or to another department as appropriate.
• Communicate clearly and confidently with customers by phone, email, and during site visits.
• Collaborate effectively within the department and with relevant parties in other departments.
• Perform other duties as assigned.

Required Skills and Abilities

• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Ability to multitask in a fast-paced environment
• Strong written and verbal communication skills
• Detail-oriented
• Commitment to providing excellent customer service

Education and Experience

• Experience with AutoCAD, BricsCAD, or Tekla drafting or detailing
• Background in project management, construction supervision, or project coordination, with steel building erection or design experience, preferred.
• Ability to interpret blueprints
• Steel building erection experience

Physical Requirements

• Must be able to lift 50 lbs. and to bend, squat, kneel, sit, and stand for extended periods with or without reasonable accommodation.

Equal Employment Opportunity Statement

Alliance Steel Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of