Director of Front Office

Elevate the Art of Luxury Hospitality

Location: Washington, D.C.

Compensation: $95,000–$115,000 base salary + bonus

Relocation Assistance: $5,000

Exceptional hotels are built on memorable experiences.

Exceptional service cultures are built by great leaders.

An Exceptional Opportunity

SkyBridge Luxury is representing an exciting Director of Front Office opportunity with a distinctive luxury hotel in Washington, D.C., part of a highly respected international luxury hospitality organization.

This opportunity is ideal for an ambitious hospitality professional who takes pride in developing exceptional teams, orchestrating seamless guest experiences and continually raising the standard of service.

The hotel is entering an important chapter in its pursuit of elevated luxury hospitality, with a focus on progressing toward Forbes Travel Guide Four-Star and ultimately Five-Star standards .

Overview

As Director of Front Office, you will lead the hotel's guest-facing operations, including Front Desk, Guest Services, Reservations and Concierge.

Beyond daily operations, you'll be instrumental in building a culture of personalized hospitality, developing future leaders and strengthening the guest experience from pre-arrival through departure.

Key Responsibilities

• Lead, mentor and develop a high-performing Front Office team committed to exceptional luxury service.
• Create engaging training programs, innovative pre-shifts and meaningful professional development opportunities.
• Elevate guest arrival, departure, concierge and personalized service experiences.
• Establish operational consistency aligned with Forbes Travel Guide luxury standards.
• Strengthen cross-departmental collaboration to ensure a seamless guest journey.
• Manage departmental budgets, payroll, forecasting, labor productivity and financial performance.
• Champion associate engagement, recognition, accountability and continuous improvement.
• Serve as a visible, hands-on leader who sets the standard for gracious and intuitive hospitality.

Ideal Candidate

• Bachelor's degree required.
• Minimum 3–5 years of hotel management experience.
• Luxury hotel Front Office leadership experience strongly preferred.
• Previous exposure to Forbes Travel Guide standards or equivalent luxury service evaluation programs highly desirable.
• Demonstrated success developing teams, coaching supervisors and improving guest satisfaction.
• Strong organizational, communication and financial management skills.
• Advanced proficiency with Opera, HotSOS, Rex, Microsoft Office and related hotel operating systems; BirchStreet experience preferred.
• A competitive, solutions-oriented leader who thrives on continuous improvement and collaboration.

We welcome established Front Office Directors as well as accomplished Assistant Directors and Front Office Managers prepared for broader departmental leadership.

Why Consider This Opportunity?

This is an opportunity to join an established luxury hospitality organization while playing an influential role in shaping the hotel's service culture and future success.

You'll have the opportunity to develop talented associates, strengthen operational performance and build an experience that makes a lasting impression on guests and colleagues alike.

Compensation includes:

• Base salary of $95,000–$115,000
• Performance bonus opportunity
• Relocation assistance up to $5,000

Candidates must be legally authorized to work in the United States.