Client Support Services Specialist

Client Support Services Specialist

Salary Range $18.24 - $20.60 Hourly

Position Summary

The Data Entry & Follow-Up Specialist role focuses on accurately entering and maintaining client data within our e-basis system, ensuring follow-up communication with clients, and collaborating closely with various departments to provide comprehensive support. The ideal candidate will demonstrate a strong commitment to accuracy, confidentiality, and client-centered care. Assist clients in facilitating access to needed services, provides support and encouragement while assisting clients in the recovery process.

Responsibilities

• Accurately input and maintain client data and records in the e-basis system, ensuring information is up to date and compliant with organizational standards.
• Perform regular follow-up with clients through phone, email, or other communication methods, ensuring all necessary updates and check-ins are conducted in a timely manner.
• Collaborate closely with all departments, including counseling, case management, and administrative teams, to ensure smooth communication and the integration of client services.
• Generate reports as needed for client progress, attendance, and follow-up activities.
• Assist in scheduling appointments, tracking follow-up tasks, and providing reminders for upcoming sessions or deadlines.
• Ensure the confidentiality of all client information and adhere to Nexus Recovery Center's data privacy policies.
• Identify any discrepancies or issues in client data and work with appropriate staff to resolve them.
• Maintain organized documentation and files related to client follow-up activities, ensuring all interactions are logged and recorded in a timely manner.
• Support the team in maintaining a high standard of care and service delivery for clients engaged in recovery programs.
• Ensures services delivered as in line with the Nexus Mission and Values
• Supervisory Responsibilities: None
• Other duties may be assigned.

Essential Duties

• MODEL appropriate and effective coping and self-help recovery skills.
• PROVIDE strong peer recovery leadership.
• GUIDE and mentor individuals seeking to achieve or sustain long-term recovery from addiction, regardless of pathway to recovery.
• MAINTAIN personal recovery evidenced by remaining 100% abstinent from all mood altering and mind changing substances.
• ASSIST clients in developing their own recovery plan and its implementation.
• PROVIDE case management related functions such as providing referrals, scheduling appointments, shopping, budgeting, using public transportation, and meeting attendance.
• PROVIDE transportation as assigned to ensure client access to meetings and community services.
• PLAN and implement recovery activities and events.
• ATTEND court appointments with clients to act as a support/advocate.
• ASSIST clients in accessing community services, as indicated.
• CONDUCT active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups.
• PROVIDE supportive services during times of client crisis/relapse.
• TEACH personal care, self-help, and relapse prevention skills to clients.
• ATTEND required trainings for the position.
• ATTEND monthly All Staff meeting.
• PERFORM various clerical tasks, filing, copying, etc.
• OTHER DUTIES MAY BE ASSIGNED

Competencies

• Sensitivity and ability to work with people of various races, cultures and socioeconomic levels.
• Possess good oral and written communication skills.
• Possess the ability to establish and maintain rapport with clients.
• Possess the ability to motivate, confront, and self-disclose in an appropriate manner.
• Ability to manage client behavior, manages crisis situations, and applies conflict resolution skills to situations.
• Safe driving practices.
• Service clients and outside contacts with dignity and respect.
• Observe client confidentiality requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. It is required to be efficient in data collection and customer service. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a condition of continued employment, you are responsible for obtaining and maintaining all trainings required to stay in compliance with state licensure rules.

EDUCATION AND/OR EXPERIENCE: High School or GED required, current driver's license and good driving record required and must be in a personal recovery program from a substance use disorder with at least one (1) years of continuous sobriety.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to customers, clients, and other employees of the organization in one-on-one and small group situations.

MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems involving a variety of concrete variables in standardized situations.

QUANTITY OF WORK: Ability to perform assigned duties and responsibilities with neatness, accuracy and a degree of excellence in a timely manner.

QUALITY OF WORK: Ability to work to the maximum capacity of all required expectations.

CERTIFICATES, LICENSES, AND REGISTRATIONS: Maintain acceptable driving record and maintain a valid driver's license. Clean driving record and all training required by agency. Maintain State certification of Recovery Support Peer Specialist.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. The ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence promptly.