Assistant Branch Manager

HQNW Assistant Branch Manager Job DescriptionAs a temporary staffing organization, we put a strong emphasis on our customers and fulfilling their expectations, as well as on our branches. We fully empower each branch and give them the autonomy to make strong and sensible business decisions that will lead to their overall success. In order to continue with these changes and more, we need exceptional, motivated, capable, driven people, who are looking for a work environment that is outside the corporate norm. We offer a fast-paced collaborative environment where each team member directly contributes to the company’s success – usually in more ways than one.The Assistant Branch Manager is responsible for supporting the Branch Manager to ensure branch success and may have both operations and sales responsibilities. They will have the responsibility of promoting the highest level of service and professionalism to all clients in a highly competitive, fast-paced environment. They will assist the Branch Manager in the completion of branch operations including but not limited to: morning dispatch, customer support, evening payouts, and recruiting Field Team Members. They may also be accountable for executing sales strategies to drive performance and increase profitability by making reactivation calls, prospecting calls, arrival calls, and collection calls. Some Assistant Branch Managers will have sales quotas.Responsibilities:Direct branch operations at the discretion of or in the absence of the Branch ManagerSupervise and direct Staffing Specialists’ workflow and assignmentsBuild relationships and provide effective and timely solutions to clients through exceptional customer servicePartner and communicate with the Branch Manager for quality recruitment and placement to our clientsConduct job site evaluations for safetyImplement sales and marketing strategiesParticipate in networking, community organizations, and eventsUpon assignment, meet sales quotas though selling activities including face-to-face cold calling, professional presentations, telephone communication, and written correspondenceFollow-up regularly on any changes in client needs or to determine why previous clients are no longer active clients, initiating reactivation when appropriateEnsure all financial performance goals are met and striving to meet the goalsMaintain company standards and policies within our branchOther duties as assignedOperations:Screen 15 new Field Team Members (FTMs) per week as a branchWork with various VMS systems surrounding recruitment on a national account levelEnsure that walk-in applicants complete applications, setting up credentials for onboardingMake copies of identifications and social documents, scanning applications and employee paperwork/certifications for I-9 employment eligibility verificationSend out agreements and rate forms to be signed and returned by the clientDispatch FTMs dailyCancel jobs or replace FTMs as neededArrange transportation for non-drivers as neededEnsure that flaggers are equipped with proper signage if requestedMitigate any issues with FTMsPerform daily and weekly pay outs for FTMsSubmit all billing/invoicing for the branch by close of business on TuesdaysEnsure that certified payroll is completed each weekConduct accounts receivable collection callsSubmit billing adjustments to Manager for approval when necessaryOversee complete profit and loss, budgeting, and reportingMaintain office supply inventory, requesting restocking as neededCreate a culture of safety by conducting site visits and meeting with customers and FTMsProactively contribute to a safer workplace for the teamSeek ways to streamline processes for operational efficiency and excellenceProvide support to the branch manager in overseeing daily operations and resolving any issue that arise.Requirements:Minimum Qualifications:Previous customer service, operations and/or leadership experience in a professional/corporate environmentAbility to work a varied schedule with extended hours, evenings, weekends and holidaysValid driver license free from repetitive or serious violationsReliable transportation with the ability to travel locally, and proof of auto insurance requiredExceptional customer service and communication skillsStrong leadership and problem-solving skillsWorking knowledge of Microsoft Office products and the InternetEffective verbal and written communication skillsPreferred Qualifications:2 years selling experience, preferably in outside business-to-business, service or staffing industryProven ability to sell in a highly competitive market and meet deadlinesKnowledge of the Staffing Industry preferred but not requiredAbility to develop a sales territory as assignedEducation/Experience:High School Diploma/GED; College Degree preferred2+ years of general work experience1+ year(s) of professional experience working in sales and customer service1+ year(s) of supervisory experiencePrior experience in staffing experience is a plusClean background and drug screenReliable transportation, with clean MVRAble to work weekends when neededSkills:Effective and excellent verbal, written and interpersonal communication skillsExcel in the listening process of attentiveness and reflectionAble to work with all levels of employees and managementExceptional organizational and time management skillsStrong attention to detail and awareness of internal and external customer needsAble to execute, prioritize work, and meet scheduled deadlines while handling multiple tasksAble to function as a team player, as well as independentlyAble to maintain composure in highly stressful or adverse situationsAble to drive processes, improve operational performance, and achieve resultsAble to effectively interact and build relationships with a diverse employee populationEnvironmental Conditions and Physical Demands:Non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.In the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.May operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.