Technology Training Specialist

Benefits:

• Health insurance
• Paid time off
• Training & development

About the Role:

Matrix Systems & Technologies Inc is looking for a passionate and driven Technology Training Specialist to join our team in Annapolis, MD. In this role, you'll play a key part in empowering employees and clients with the technical knowledge and skills they need to succeed. If you love technology and love teaching, this is the opportunity for you!

***Note: This is a hybrid position in Annapolis, MD which includes three (3) days remote and two (2) days on site each week.***

QUALIFICATIONS
1. Candidate must meet the following minimum qualifications:
a. Bachelor’s degree from an accredited university.
b. At least five (5) years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc.,
applications).
c. At least three (3) years’ experience with developing technical documentation.

SCOPE OF WORK
Candidate shall be responsible for the following:
1.Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
2. Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
3. Communicate with the Contract Manager on project plans, status, and updates for each assignment.

CANDIDATE(S) SKILLS, EXPERIENCE, & CAPABILITIES
1. Candidate shall posses the following preferred skills, experience, and capabilities:
a. Experience with:
(1) Developing and delivering in person Instructor Led training for commercially available and proprietary software.
(2) Delivering customer training programs using adult learning principles to individuals and groups of users.
(3) Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
(4) Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
b. Ability to:
(1) Use methodologies to plan, track, and deliver high quality technical training
(2) Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
(3) Develop video and interactive recorded training to support technical processes.
(4) Coordinate multiple tasks, resources, and stakeholders effectively.
(5) Organize and manage time effectively to handle concurrent training initiatives and deadlines.
c. Knowledge of:
(1) Customer service standards when interacting with internal and external Subject Matter Experts.
(2) Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
(3) Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Flexible work from home options available.