Operations Training Manager & Auditor

Job Description

Job Description

Operations Training Manager & Auditor

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

This position is responsible for supporting hotel operations through property audits, accounting compliance, and hands-on training and development. Key responsibilities include ensuring adherence to company standards, brand requirements, and financial controls; identifying operational improvements; and providing guidance and support to property leadership teams. The role also assists with new hotel openings, management training, and implementing best practices to promote operational excellence, accountability and exceptional guest and team member experiences .

The job is simple:

Focus on ways to promote and engage.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Responsibilities:

• Above all else, be a role model to all partners on our team by displaying Visions values in all aspects of operations through internal and external service with upmost integrity
• Apply a critical eye toward all products, services, and operational culture is in line with company standards
• Provide personalized service to every individual on each encounter
• Complete all required training across Visions brands and products
• Perform internal audits of key controls, including accounting, financial, and operating records
• Provide hands-on training at property locations for new managers as part of the established Vision training and development plans
• Ensure full compliance to hotel operating and accounting controls including Vision standard operating procedures, brand requirements, and service standards
• Provide detailed reports to the Sr. VP of Accounting as to property compliance with company accounting standard operating procedures
• Assist field partners in finding and implementing solutions to problems with audit results
• Ensure all partner (employee) practices comply with legal requirements
• Utilize the training plans to teach required systems and tasks
• Work side-by-side with management trainees in the field in all aspects of operations, including housekeeping, front desk, and food and beverage
• Provide detailed reports as to training completion and help recommend solutions to training gaps
• Assist with new property openings in regards to training and setup of accounting procedures
• Deliver exceptional service to our partners in the field by serving as support and as a resource
• Have excellent communication, leadership, problem solving, and interpersonal skills
• Understand partner positions well enough to perform duties during absence or determine appropriate replacement to fill gaps
• Provide assistance when needed to fellow team, guests, and other departments
• Ensure compliance to all federal, state, brand regulations/requirements
• This position may work in a high-heat environment and with chemicals on a regular basis
• Conduct checks and work with the property engineering team and local vendors to ensure all items are in proper working order and excellent condition
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests

Job Requirements:

The ideal candidate will possess a strong background in hotel operations, accounting procedures, and team member training and development. This position is based in Chattanooga, TN, and requires frequent travel, including extended assignments at hotel properties.

Key Qualifications:

• Previous hotel operations management experience with hands-on accounting responsibilities
• Strong understanding of hotel financial controls, accounting procedures, and operational standards
• Experience with M3 accounting software preferred
• Proven leadership, coaching, and employee development skills
• Ability to develop and implement innovative training strategies
• Strong written and verbal communication, organizational, and problem-solving skills
• ServSafe certification or equivalent food safety training preferred
• Flexibility to work nights, weekends, and holidays as business needs require
• Ability to travel frequently and remain on property for extended periods
• Knowledge of hotel safety procedures, emergency protocols, and regulatory compliance
• Ability to perform essential physical duties, including prolonged standing, bending, reaching, and lifting up to 30 pounds, with or without reasonable accommodation
• Commitment to maintaining professional standards, operational excellence, and exceptional service
• Demonstrate and uphold our Vision Values in all interactions and responsibilities
• Foster an inclusive, respectful workplace that embraces diversity and individuals from all backgrounds
• Exhibit strong organizational skills, integrity, accountability, and a collaborative, team-oriented approach
• Maintain a strong commitment to the safety and security of guests, fellow partners, and hotel assets

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs