Service Coordinator

Job Title: Service Coordinator


Location: Waco, Texas

Division: Versalift, a TIME Manufacturing Company

About TIME Manufacturing Company:

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands-Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials-the company serves diverse industries, including electric utility, telecommunications, bridge inspection, forestry, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Position Summary

The Service Coordinator supports daily shop and field service operations by coordinating work orders, technician scheduling, customer communication, parts logistics, and operational reporting. This role plays a key part in maintaining efficient service workflow and delivering strong customer support.

Key Responsibilities

• Coordinate daily shop and field service operations
• Create and support service jobs/work orders in Epicor ERP
• Help schedule technicians and monitor job progress and completion
• Build customer quotes, repair estimates, and service documentation
• Generate purchase orders and coordinate parts ordering and receiving
• Support field technicians with parts staging and shipment coordination
• Track open work orders, labor hours, invoicing, and job costing
• Communicate with customers regarding approvals, scheduling, and repair status
• Work with vendors on parts availability, delays, and escalations
• Review completed jobs for invoicing accuracy and completeness
• Support process improvements and workflow efficiency initiatives
• Create and maintain SOPs and service process documentation
• Assist leadership with operational planning and reporting
• Support multi-site service coordination initiatives

Qualifications:

• High School Diploma, GED or Associates Degree
• 3-5 Year of experience service coordination, or shop operations
• Strong organizational and communication skills
• Experience with ERP systems (Epicor preferred)
• Knowledge of service invoicing, estimating, and scheduling
• Proficiency in Microsoft Office and reporting tools
• Ability to manage multiple priorities in a fast-paced environment

Core Benefits:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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