Senior Voice & Contact Center Engineer
Nawy
Senior Voice & Contact Center Engineer
We are looking for a seasoned Senior Voice & Contact Center Engineer to lead the management, optimization, and modernization of our 3CX-based call center infrastructure. This role is critical in ensuring high availability of voice systems, enabling advanced features, and driving our transition from outsourced telephony to a fully managed on-premise solution.
Key Responsibilities:
- Own and maintain the full 3CX call center environment, ensuring stability, uptime, and performance.
- Lead the migration from outsourced call center infrastructure to an on-premise 3CX setup, ensuring minimal service disruption.
- Design and implement modern contact center features (e.g., IVR, call routing, call recording, real-time dashboards).
- Monitor and troubleshoot call quality issues, system errors, and SIP trunk-related incidents.
- Ensure integration of 3CX with other platforms (CRM, ticketing systems, reporting tools).
- Collaborate with Customer Care and IT teams to understand needs and continuously enhance voice capabilities.
- Establish monitoring tools and alerting mechanisms to ensure system availability and early issue detection.
- Develop documentation for architecture, processes, and disaster recovery.
- Ensure compliance with security, data privacy, and regulatory standards.
- Train and support internal stakeholders on 3CX features and best practices.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Voice & Contact Center Engineer in United States vacancy
- ...Fixity Technologies is seeking a senior QA/Test Automation engineer to design, implement, and maintain automated test suites for IVR-based contact center solutions. You will validate call flows, routing, and voice quality across Genesys Cloud and NICE CXone, and collaborate...Senior
Fixity Technologies
Detroit, MI2 days ago - KFC Corporation is seeking a Senior Voice Engineer within GETS to help architect and design the future state of the voice infrastructure.... ...enterprise voice solutions, Microsoft Teams and Teams Phone, Webex Contact Center, and Office 365, coordinating with multiple teams and...SeniorWork at office
- ...and intelligent insights.The RolePresidio is seeking a Sr. Contact Center Engineer to join our Contact Center team. In this role you will have... ...stores (OpenSearch Serverless, Kendra), and real-time streaming voice architectures.3+ years of development in Python, Node.js,...SeniorFull time
- ...Senior Voice Engineer - designing, deploying, and supporting Unified Communications platform Technical Skills ~ i. Deep understanding of voice protocols and applications such as SIP, RTP, SDP, and TLS ii. Strong Linux expertise, including scripting...Senior
ClifyX
Philadelphia, PA4 days ago - ...Salesforce, Inc. is seeking a Senior Software Engineer to join the team responsible for the voice infrastructure at scale. The role focuses on deploying, maintaining, and monitoring voice services across multiple regions, ensuring high availability and quality for customers...Senior
Salesforce
San Francisco, CA3 days ago - ...Senior Voice Engineer We are seeking an experienced Senior Voice Engineer with strong expertise... ...Infrastructure, Unified Communications, Contact Centre technologies, and Voice... ...Avaya CMS Reporting Avaya Contact Center / Elite Avaya IP Office (good to have...SeniorPermanent employmentWork at office
Yantran LLC
Portland, OR1 day ago - ...Sr Voice Engineer Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues... ...trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager....SeniorPermanent employmentContract workFor contractors
Procom
Durham, NC2 days ago - Welltower is actively seeking a Lead Contact Center Engineer to drive the design, configuration, and optimization of our contact center and support channels. You will lead voice routing, IVR flows, virtual agent experiences, and service desk integrations, partnering with...Senior
- Southern Company Services seeks a Senior Network Engineer specializing in Cisco Voice and Collaboration to design, administer, troubleshoot, and maintain Cisco Unified Communications across multiple locations. The ideal candidate has hands‑on experience with Cisco CUCM,...Senior
- Peraton seeks a Senior Voice and Video Engineer to support government conference rooms and video endpoints in Washington, DC. The role covers configuring, monitoring, and maintaining secure voice and video systems for 24/7 operations with U.S. government clients. You will...Senior
- ...Senior CCaaS Production Support Engineer Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS... ...Support & L2/L3 Support for enterprise contact center platforms Incident Management &... ...call flows, routing, IVR, voice, and contact center services Vendor...Senior
Delan Associates Inc
Hopkins, MN3 days ago - ...Information Technology group. We are seeking a Senior Unified Communications Engineer to deliver modern voice and collaboration technologies supporting the... ...ongoing transformation to Microsoft Teams Voice and Contact Center as a Service (CCaaS) platforms such as Five9,...SeniorMinimum wageTemporary workWork experience placementWork at officeLocal area3 days per week
CHS Inc
Inver Grove Heights, MN5 days ago - ...Job Description Our client is seeking a Cisco Enterprise Voice Engineer II to support, administer, maintain, and enhance a large-scale... ...trunks, and voice gateways. • Experience supporting Cisco Contact Center technologies (UCCX/UCCE). • Familiarity with ServiceNow or...Contract workRemote work
Insight Global
Charlotte, NC4 days ago - The Senior Systems Engineer will support the design, development, enhancement, and operations of enterprise-level Contact Center platforms that power voice, email, and web-chat communication channels. This role is part of an agile engineering team focused on delivering...Senior
- Oldcastle BuildingEnvelope in Dallas, TX is seeking a Telecom Engineer to lead and manage enterprise voice, unified communications, contact center, and telecom services across the company. This role partners with IT and business teams to ensure secure, scalable communications...Senior
$215k - $290k
.... About the Company Our client is a fast-scaling voice AI company reimagining the call center from first principles. Their platform turns any LLM into... .... The Opportunity This is a forward-deployed engineering role where you're never far from either a codebase or...Full timeH1bRemote workVisa sponsorshipDay shift- AMC Health is seeking a Senior Software Engineer: Applied AI (Voice Agents & ML Systems) to build real-time voice AI systems and end-to-end ML pipelines in a regulated healthcare setting. You will work across real-time voice, LLM engineering, traditional ML, and cloud infrastructure...SeniorRemote job
- About the Role: The Voice Field Services Engineer is responsible for day-to-day operations for voice services... ...system. This position requires daily contact with end users at various levels... ...Voice Over IP, data networking, contact center, or collaboration/unified...
- Vapi Inc. in San Francisco is hiring its first dedicated QA Engineer to ensure the quality of its innovative voice platform. This role involves building and testing voice agents, owning release testing, and significantly impacting user experience. Ideal candidates possess...SeniorFlexible hours
$95k - $115k
...and security of all VoIP systems and Contact Centers. Configures, installs, maintains, and... ...a member of our IT Services team, the Senior Voice Support Specialist leads customer-focused... .... They collaborate with the voice engineering team to optimize the University's telecommunications...SeniorFull timeWork experience placementWork at officeRemote work$180k - $280k
Slope in San Francisco is hiring a QA Engineer to join their product team, focusing on voice technology. In this role, you will perform testing across their cutting-edge platform, ensuring high-quality delivery of features. Candidates should have 5+ years in QA, strong...SeniorFlexible hours$135k - $216k
ResponsibilitiesPeraton is looking for a Senior Voice and Video Engineer to support a contract onsite in Washington, DC. In this role, the Senior Voice and Video Engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control...SeniorContract workFor contractorsWorldwideShift work$180k - $220k
...Automate tasks advocates currently do manually, including outbound voice calls to insurance, doctors, pharmacies, and patients Build... ...production (not demos) ~1 to 10 years of experience in AI/ML engineering, including systems with a voice component ~ A clear signal of...SeniorFull timeH1bRemote workRelocationVisa sponsorshipDavid Joseph & Company
San Francisco, CA6 days ago- ...research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers... ...to participate in at least one in-person interview.The Cloud Contact Center team is seeking a Amazon Connect Developer to help design, develop...SeniorLocal areaFlexible hours
- Segra is seeking a Sr. Voice Specialist in the Kansas City, MO area (hybrid) to join our Enterprise Sales presales team. You will act as a product expert for Hosted/Cloud Voice, UCaaS, and Contact Center, leading discovery, solution design, and compelling demos. You will...Senior
- ...Independence Pet Group is seeking a Manager for Unified Communications & Contact Center Technology to design and lead the enterprise telephony ecosystem. This role focuses on scalable, secure communications that support customer engagement and operational excellence across...Senior
Independence Pet Group
New York, NY3 days ago $90.94k
Consultant (Cisco Voice Engineer) Location: Mckinney, TX. Responsibilities Provide Cisco voice engineering services for clients located... ..., Unified Communications Manager Express, and Cisco Unified Contact Center Express. Install, configure, maintain, and troubleshoot...Relocation$100k - $110k
...network where real-time communication, system uptime, and contact center performance are critical. When voice systems fail or the contact center degrades,... ...happen.We are looking for a hands-on, high-ownership engineer who can operate across voice, network, and CCaaS platforms...Full timeImmediate start- ...Senior Systems Engineer Job Description DTMB Network Services is seeking a Senior System Engineer resource to provide design... ...service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call...Senior
3B Staffing LLC
Lansing, MI2 days ago - Valeris in Morrisville, NC, is seeking a UC Engineer Telecom to design and implement contact center technologies across its call centers. You will translate business needs into scalable telecom solutions and help eliminate barriers for patients. The role requires 7+ years...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Voice & Contact Center Engineer. Be the first to apply!
Related searches
- senior human resources associate United States
- senior network engineer remote United States
- senior education consultant United States
- senior benefits manager United States
- senior app developer United States
- senior personal assistant United States
- senior manager legal United States
- senior geologist United States
- senior internal tool engineer United States
- senior export manager United States