Media Program Specialist

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Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company, you've come to the right place.

Outsell is a data and technology company whose automotive customer engagement platform listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US.

POSITION SUMMARY

The Media Program Specialist is responsible for supporting all production related aspects of Outsell program delivery for assigned programs/products. This includes creating, editing, scheduling, and ensuring the quality of Email, Social, Mobile Campaigns and coordinating delivery of assigned programs.

KEY RESPONSIBILITIES

• Set up campaigns, coordinate receipt of program assets: data, images, videos, copy, and creative refresh.
• Assemble creative assets within the content management system for monthly communications.
• Collaborate and coordinate with internal and external partners to ensure programs are ready to launch. Subject Matter Expert for all assigned production.
• Manage the content delivery schedules for the program and ensure deadlines are communicated and met.
• Coordinate and assist with program quality assurance (QA) processes including email creative/content and special email or web landing page functionality; troubleshoot and resolve outstanding issues.
• Responsible for identification, mitigation and communication of program performance issues and deliver to quality expectations.
• Configure reports regarding dealer communication or consumer email engagement.
• Create, review and revise training documentation.
• Demonstrate the values of Outsell in everyday interactions.
• Perform other duties as required.

PROFESSIONAL QUALIFICATIONS

Education and Experience:

• Bachelor's degree in media production, marketing, or related field; and
• 1+ years of experience with media production, digital asset management, or marketing; or
• A combination of education and work experience is necessary to perform key responsibilities.

Technical/Functional Competencies and Traits:

• Thorough, keen eye for detail
• Diligent work ethic
• Ability to maintain and manage deadlines
• Work independently
• Prioritization and organization skills
• Knowledge of email production and content management systems
• Knowledge of Salesforce, Monday.com, MS Office Suite, Google Docs
• Verbal and Written Communication
• Interpersonal Skills
• Knowledge of work processes and terminology
• Organizational skills
• Problem Solving skills
• Ability to identify problems and solutions
• Ability to collaborate with internal cross-functional teams, as well as external agency partners
• Coordination skills
• Process Improvement; ability to continuously identify efficiencies
• Ability to learn new processes quickly and proactively
• Ability to adapt and pivot based on continuous changes
• Ability to multitask
• Outgoing team player; conscious of team members' needs

WORK ENVIRONMENT

Duties are performed in a regular office environment. Physical requirements include:

• Ability to remain stationary for extended periods of time and performing long hours of work in office setting.
• Ability to effectively to communicate in person, electronically, and over the phone with customers, employees, and others internal to and outside of the organization.
• Mental focus for long periods of time.
• Ability to operate a computer and other office equipment, such as a copy machine or printer.
• Ability to review and work with printed documents.
• Occasionally may lift objects, technology and office equipment weighing up to 15 pounds.
• Commuting by car and plane to headquarters periodically.

OUR BENEFITS Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch benefits for our associates as you grow professionally and personally.

• Affordable Medical, Health Savings Account, Dental and Vision
• Unlimited paid time off
• Paid family and medical leave
• Half day Fridays throughout the year (contingent on business needs)
• Nine paid holidays
• 401(k) with company match
• Discretionary bonuses for above-and-beyond performance
• Tuition reimbursement for formal education, professional development, trainings, etc.
• Hybrid and remote work arrangements

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. To request an accommodation for the application process, please email View email address on us.edajobs.com.