Line Service Manager

Position At Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!

Summary Of Responsibilities:

• Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures.
• Participate in information gathering for occurrence report investigations & closings.
• Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).
• Ensure all personnel respect and adhere to the company security policy.
• Deliver a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.
• Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants.
• Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft).
• Provide assistance and liaise with Skyservice personnel to provide solutions to the problems that internal and external clients present.
• Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft.
• Inspect the ramp, hangar and fuel farm.
• Maintain the fleet stock of vehicles including the sourcing, purchasing, maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel.
• Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.
• Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations.
• Foster strong working relationships amongst the Lineservice team.
• Recruit and select new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required.
• Maintain an adequate inventory of aviation fuels to meet client needs.
• Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement.
• Develop a full understanding of clients' needs in the interest of maintaining effective relationships.
• Develop a full understanding of the Maintenance department's general operations in the interest of maintaining effective relationships.
• Provide support to accounting (invoice tracking and approval).
• Build effective relationships with related external agencies and vendors.
• Perform other duties as assigned.

Qualifications And Skills Required:

• 5 7 years' experience in a supervisory role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
• Strong knowledge of software programs related to the function.
• Superior customer service and interpersonal / relationship skills.
• Strong supervisory skills including ability to manage, coach and develop performance.
• Collaborative attitude.
• Strong computer skills.
• Flexible to work additional hours and be on call as required as well as ability to work under pressure.
• Post-secondary education. A degree or diploma in Aviation or Business Management considered an asset.
• Be at least 18 years of age;
• Legally entitled to work in the United States;
• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass as needed.

Benefits:

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Skyservice Business Aviation