Asst Director, Information Technology

Housing and Dining Services seeks a self-motivated, collaborative leader with technical expertise and strong technical translation skills to manage departmental information technology functions. Key Responsibilities Supervision & Leadership Lead and evaluate Help Desk operations, desktop support, system administration, and technology projects. Develop student employees through technical training, leadership development, and professional workforce preparation. Provide leadership for Tier 1 ResNet operations and Tier 3 support across critical databases, applications, security, and monitoring systems. Represent Housing and Dining Services on campus IT committees and collaborate with central IT partners. Infrastructure & Technical Leadership Serve as the primary architect for server and network infrastructure, overseeing design, configuration, patching, optimization, security, and ongoing maintenance. Manage Windows and Linux server environments, VMware virtualization, Active Directory, file services, and iSCSI storage. Design and support enterprise network infrastructure, including routing, TCP/IP, LAN/WAN, VLANs, wireless, NAC, IP subnetting, and IP address management. Troubleshoot complex network and system issues using root-cause analysis and industry-standard tools and technologies. Ensure high availability, performance, security, and reliability of critical 24/7 IT services. Project & Resource Management Lead infrastructure upgrades, system implementations, wireless enhancements, and new technology deployments across residential, dining, and retail facilities. Forecast capacity and technology needs to support long-term planning and budget decisions. Coordinate hardware and server installations and manage project budgets and resources. Collaborate with campus network teams on enterprise wireless planning, subnetting, and infrastructure maintenance. Customer Service & Operational Support Champion a customer-focused ResNet support model and ensure reliable wired and wireless services for residents. Conduct site assessments to evaluate network coverage, capacity, and service quality. Provide Tier 3 support for complex and mission‑critical incidents and respond to production emergencies on a 24/7 basis as needed. Foster strong partnerships across departmental and campus IT teams while promoting collaboration, professionalism, and a positive service environment. About Us The Department of Housing and Dining Services offers award-winning dining centers, residence halls, and apartment neighborhoods. Functional areas within the department include administrative, maintenance, student living, and dining services. We pride ourselves in taking excellent care of our residents, and that is reflected in our recent Princeton Review rankings. The 2025 Princeton Review ranks us #2 Happiest Students, #2 Best Quality of Life, #8 Best College Residence Halls, and #14 Best Campus Food. From fostering community in our residence halls, to serving up delicious home cooked meals in the dining centers, and teaching responsibility and leadership through student employment throughout our department, Housing and Dining strives for residents to have a well-rounded and positive experience living on-campus. Worksite Description This position is On-site. All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho. What You'll Need to Succeed Minimum Qualifications Requires a high school diploma (or equivalent) and seven years of relevant experience. Requirements may be met through a combination of work experience and education. Preferred Qualifications Bachelor's degree Experience in customer support in an environment with technology orientation Supervisory experience Strong collaboration skills Strong interpersonal skills Additional Role Information Availability to work evening and week-end hours as needed to support server maintenance and other operational requirements. Sponsorship Eligibility Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Application Window Applications close on: September 14, 2026 Anticipated Hiring Pay Range $88,500 - $105,000 annual #J-18808-Ljbffr Montgomery County Maryland