Kitchen Shift Lead

Job Description

Job Description

We are a lifestyle brand!

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team through active participation in all front-of-house service duties.

• Provide lead support during shifts, including coordinating tasks and ensuring smooth operations. Responsible for performing opening and closing duties.

• Deliver outstanding customer service, actively addressing customer needs and resolving

  any issues or complaints with efficiency and professionalism.

• Support and assist team members to surpass customer expectations, promoting swift and

  friendly service in a clean and inviting environment.

• Actively support and work alongside the front-of-house team, including running food, bussing tables, preparing beverages at stations (e.g., smoothie, barista), and covering breaks for other service team members.

• Ensure compliance with all food safety laws and sanitation regulations and standards.

• Uphold company policies, as well as health, safety, and employment standards.

• Assist with new team member training.

• Escalate employee requests and concerns to management including employee attendance, punctuality, and policy violations. This role does not have independent authority to resolve disciplinary or policy violation issues.

• Perform other duties as assigned to support overall store operations.

REQUIREMENTS:

• Minimum 1 year experience in customer service in a hospitality environment (i.e.

  restaurant, hotel, etc.)

• High School Diploma or GED required; 2 years of college preferred

• Minimum 1 year of experience in management or leadership in a hospitality environment

• Exceptional communication, organizational, and problem-solving skills.

• Local/municipal requirements, such as Food Handler certification required.

• Experience with guest services management and demonstrates leadership abilities.

• Flexibility to work opening shifts, closing shifts and weekends.

• Must be able to frequently lift and or move up to 50 pounds

• Ability to use electronic systems, such as computers and tablets

• Bilingual proficiency (English and Spanish) is a plus.

BENEFITS:

• Health & Wellness – Medical, Dental, Vision, Telemedicine, and more. 

• Discounted Meals

• Growth & Advancement Opportunities 

• 401(k) Plan with Company Match

$25-$27/hour

This is a non-exempt, hourly position that primarily involves direct customer service and tipped work.

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description.  This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role.  All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.  Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!

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