Senior IT Technician (on-site in Troy, MI) - Health Alliance Plan

Senior IT Technician (on-site in Troy, MI) - Health Alliance Plan This position will require 5 days a week (M-F) on-site at the Health Alliance Plan building in Troy, MI.

GENERAL SUMMARY:

The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses hardware, software, mechanical and systems failures, using established procedures. Provide technical assistance to system projects and technical staff as needed. Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability. Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved. Provides excellent customer service by keeping customers fully informed of the status of their incident. Expected to lead system initiatives and critical projects upon request.

EDUCATION/EXPERIENCE REQUIRED:

High School diploma or G.E.D. equivalent. Associates Degree in Computer Science or related technical field, preferred. Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred). Three plus (3+) years working in a HealthCare related field, preferred. Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support. Proficient knowledge of network and wireless technology. Proficient oral and written communication skills.

CERTIFICATIONS/LICENSURES REQUIRED:

Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. ITIL Certified, preferred. Additional Information Organization: HAP (Health Alliance Plan) Department: IT Support & Operations Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health System