Delivery Manager
$100k - $150kTata Consultancy Services
Delivery Manager
Must have technical/functional skills:
- Infrastructure Operations Management
- Vendor and OEM Management
- Project Delivery & Transition Management
- Root Cause Analysis (RCA)
- Technical Escalation Management
- Business Continuity & Disaster Recovery Planning
- Stakeholder Management
Roles & responsibilities:
- Own end-to-end delivery of infrastructure services.
- Ensure services meet agreed SLAs, OLAs, and KPIs.
- Monitor service performance, availability, and capacity.
- Drive continuous improvement initiatives to enhance service quality.
- Conduct regular service reviews with stakeholders and customers.
- Ensure timely incident response and escalation management.
- Drive Root Cause Analysis (RCA) and corrective actions.
- Identify recurring issues and implement preventive measures.
- Minimize service disruptions during releases and upgrades.
- Assess risks associated with infrastructure modifications.
- Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies
Salary range: $100,000-$150,000 a year
Location: Long Island City, NY
Vacancy posted 4 days ago
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