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Delivery Manager

$100k - $150k

Tata Consultancy Services

Delivery Manager

Must have technical/functional skills:

  • Infrastructure Operations Management
  • Vendor and OEM Management
  • Project Delivery & Transition Management
  • Root Cause Analysis (RCA)
  • Technical Escalation Management
  • Business Continuity & Disaster Recovery Planning
  • Stakeholder Management

Roles & responsibilities:

  • Own end-to-end delivery of infrastructure services.
  • Ensure services meet agreed SLAs, OLAs, and KPIs.
  • Monitor service performance, availability, and capacity.
  • Drive continuous improvement initiatives to enhance service quality.
  • Conduct regular service reviews with stakeholders and customers.
  • Ensure timely incident response and escalation management.
  • Drive Root Cause Analysis (RCA) and corrective actions.
  • Identify recurring issues and implement preventive measures.
  • Minimize service disruptions during releases and upgrades.
  • Assess risks associated with infrastructure modifications.
  • Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Salary range: $100,000-$150,000 a year

Location: Long Island City, NY

Vacancy posted 4 days ago
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