LEA - Patient Care Representative

Patient Care Representative

From general eye care to ground-breaking laser cataract surgery and cosmetic eyelid surgery, Lake Eye Associates offers compassionate treatments for a wide range of eye conditions and diseases. Every treatment is performed and managed by our experienced ophthalmologists and helpful, highly trained staff. We also proudly offer on-site optical departments throughout our locations, making us the premier destination for a lifetime of clear and healthy vision.

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Monitor the reception areas throughout the day and provide assistance as needed.
• Verification of insurance coverage for patients
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.

Competencies:

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma
• Prior experience in a customer service role
• Must be able to work under pressure and respond to patient requests in a positive manner

Position Type and Expected Hours of Work:

• This is a full-time position located in WILDWOOD, FL
• Days and hours are Monday through Friday 8am 5pm with the opportunity for occasional overtime.