Patient Support Assistant (PSA) - Primary Care - Niles

Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Patient Support Assistant - Primary Care: Internal Medicine, Immediate Care, OB, Peds Location: Niles, IL Full Time/Part Time: Full Time (40 hours per week) Hours: Monday-Thursday 8am – 5:30pm, Friday 7am – 3:30pm Required Travel: Travel to other sites based upon department need What you will do: Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols Obtain prior authorization for procedures Review provider templates Provide other administrative support under the direction of the Physicians and Practice Manager What you will need: Education: High school diploma or equivalent work experience is required. Graduate of an accredited medical assisting program is preferred, but not required. Certification: N/A Experience: 1 – 2 years in an administrative/customer service position, EPIC knowledge and experience preferred. Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative Unique or Preferred Skills: N/A Benefits (For full time or part time positions): Premium pay for eligible employees Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. #ZRC Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor. Current Endeavor Health employees: Please do not apply through this site. To be considered, log into Workday and apply using an internal application via the Jobs Hub. For step-by-step instructions, visit ServiceNow and search for the article “Access and View Internal Job Postings.”