Senior Director, MT CPA Strategy & Operations

Job Function

Communications & Corporate/External Affairs

Job Sub Function

Multi-Family Communications & Corporate/External Affairs

Job Category

Professional

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Irvine, California, United States of America, Jacksonville, Florida, United States of America, New Brunswick, New Jersey, United States of America, Santa Clara, California, United States of America

Job Description

We are searching for the best talent to join our team as the Senior Director, MT CPA Strategy & Operations. The preferred location is New Brunswick, NJ but consideration will be given to other Medtech office locations.

Reports to: Global Leader, MedTech Communications & Public Affairs

Geographic Scope: Global

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Position Summary

The Senior Director, MT CPA Strategy & Operations serves as the strategy and operations leader for MedTech Communications & Public Affairs, partnering closely with the Global Vice President and MT CPA Leadership Team to strengthen organizational performance, enable transformation, and advance the function’s impact on business outcomes.

This leader is responsible for driving the strategic planning, operating model evolution, measurement and insights agenda, communications technology ecosystem, budget governance, vendor management, process excellence, and capability-building efforts that enable MT CPA to operate with greater agility, efficiency, creativity, and measurable business impact. As part of our new operating model, this role will also need to create scalable operations platforms and processes to support our BU CPA teams.

The role serves as a catalyst for modernization—bringing external perspectives, emerging technologies, industry standards, and innovative tools and operating models into the organization to continuously strengthen how MT CPA delivers value. This includes actively assessing the effectiveness of core MT CPA processes that enable business growth, protect and build reputation, and strengthen J&J employee culture.

Finally, this leader plays an active role in advancing MT CPA’s Credo-based culture by developing and leading programs that increase team connection, engagement, learning, and impact, while representing MedTech in key Global Corporate Affairs forums and bringing enterprise priorities and best practices back into the function.

Key Responsibilities

Strategy, Transformation & Operating Model

• Partner with the MT CPA Leadership Team to define and operationalize the function’s strategic priorities, transformation roadmap, and annual planning process.
• Lead ongoing assessment of the effectiveness and impact of core MT CPA processes that drive business growth, reputation, employee culture, and organizational performance.
• Bring external insights, benchmarks, emerging trends, and best practices to help modernize the function and ensure MT CPA remains future-ready.

Operations, Governance & Business Management

• Lead MT CPA operating mechanisms, leadership team routines, business reviews, budget governance, vendor management, and priority project management processes.
• Drive operational rigor across planning, prioritization, resource management, decision-making, and execution to ensure the function delivers against enterprise and MedTech priorities.
• Serve as a trusted advisor to senior leaders on organizational performance, investment decisions, operational effectiveness, process improvement, and transformation progress.

Insights, Analytics & Measurement

• Build and lead MT CPA’s insights, analytics, and measurement framework to demonstrate communications impact and inform strategic decision-making.
• Oversee stakeholder research, reputation insights, performance reporting, dashboards, and executive-level recommendations that help leaders understand progress and opportunities.
• Translate data, external intelligence, and internal feedback into actionable insights that improve planning, prioritization, ways of working, and business outcomes.

Communications Technology & Digital Enablement

• Set the vision, strategy, and governance for MT CPA’s communications technology ecosystem, including tools that support planning, workflow, collaboration, content, measurement, reporting, and knowledge management.
• Identify and advance opportunities to leverage AI, automation, digital platforms, and emerging technologies to improve productivity, effectiveness, creativity, and speed.
• Develop scalable playbooks, workflows, templates, and digital resources for common communications activities, including editorial planning, event management, M&A communications, media relations, reputation campaigns, and employee engagement.

Capability Building, Change & Credo Culture

• Lead communications and change management efforts related to MT CPA transformation, operating model evolution, capability building, and new ways of working.
• Play an active leadership role in strengthening MT CPA’s Credo-based culture by developing and leading programs, forums, and initiatives that increase connection, engagement, learning, inclusion, and impact.
• Champion a culture of continuous improvement, experimentation, accountability, collaboration, and external orientation to help the function evolve with the changing communications landscape.

Enterprise Partnership & GCA Alignment

• Represent MedTech on key Global Corporate Affairs councils, forums, and working groups, ensuring MT CPA is aligned to enterprise priorities and contributing actively to broader functional advancement.
• Build strong partnerships across GCA, MedTech, business units, regions, and enterprise functions to advance shared priorities, increase connectivity, and strengthen execution excellence.
• Bring enterprise findings, leading practices, tools, and priorities back into MT CPA to support continuous improvement, capability building, and stronger functional integration.

Qualifications

Required

• Bachelor’s degree required.
• Minimum of 12 years of experience in communications, public affairs, marketing, business operations, strategy, consulting, digital transformation, or related fields.
• Minimum of 7 years of leadership experience, including people leadership and/or leadership of complex cross-functional teams.
• Strong understanding of communications, public affairs, reputation management, stakeholder engagement, employee engagement, business communications, and culture-building.
• Demonstrated experience leading strategy, operations, transformation, capability-building, process improvement, or organizational effectiveness initiatives in a complex global environment.
• Proven ability to manage budgets, vendors, governance processes, senior partners, and enterprise-level projects.
• Experience using data, insights, analytics, measurement, and external intelligence to inform strategy, improve performance, and demonstrate impact.
• Strong digital fluency, including experience with communications technology, collaboration platforms, workflow tools, measurement tools, AI-enabled capabilities, and emerging technologies.
• Exceptional critical thinking, executive communication, influence, project management, change management, and stakeholder management skills.
• Proven ability to lead through ambiguity, simplify complexity, drive alignment, and deliver results in a fast-paced environment.

Preferred

• Experience in healthcare, MedTech, pharmaceutical, biotechnology, or another highly regulated industry.
• Experience leading digital transformation, AI-enabled capability building, communications technology, or enterprise operating model initiatives.
• Consulting, strategy, business operations, or chief-of-staff-style experience.
• Strong external network across communications, corporate affairs, digital, technology, analytics, marketing, or business transformation communities.
• Experience building executive dashboards, insights reports, operating rhythms, process health assessments, playbooks, and scalable functional tools.
• Experience representing a function or business in enterprise-level forums, councils, or working groups.

Leadership Expectations

Strategic Leadership

• Serve as a thought partner to the Global Vice President and MT CPA Leadership Team on strategy, transformation, operations, performance, culture, and future capability needs.
• Anticipate external trends, emerging technologies, risks, and opportunities, and translate them into practical improvements for the function.
• Act as a catalyst for modernization, helping MT CPA continuously evolve its tools, processes, capabilities, operating model, and impact.

Organizational Leadership

• Build alignment across business units, regions, GCA, and enterprise partners to drive consistent execution of shared priorities.
• Foster a culture of accountability, simplicity, collaboration, innovation, continuous improvement, and Credo-based leadership.
• Lead through influence, bringing diverse partners together to solve complex problems, strengthen core processes, and deliver meaningful business outcomes.

Talent & Team Leadership

• Lead and develop a high-performing team, including direct reports and mission-based teams.
• Build capability across the broader MT CPA organization through tools, playbooks, learning programs, coaching, knowledge sharing, and engagement initiatives.
• Effectively leverage external partners, agencies, vendors, and external experts to extend capabilities and deliver business impact.

Credo-Based Leadership

• Demonstrate Johnson & Johnson’s Credo values and Leadership Imperatives in decision-making, team leadership, business partnership, and enterprise engagement.
• Play an active role in strengthening MT CPA’s culture by creating programs and forums that help employees feel connected, supported, engaged, and able to do their best work.
• Lead with integrity, accountability, external curiosity, and a strong commitment to delivering meaningful impact for employees, customers, patients, and the business.

Travel

Up to 10% domestic and international travel may be required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via and internal employees contact AskGS to be directed to your accommodation resource.