Director

Responsibilities Oversee the daily operations of Kennedy Emergency Shelter, serving up to 50 single-adult households Oversee Hypothermia Shelter, Drop-In Services, Outreach Services, Kitchen Operations, and Facility Maintenance Develop and implement strategies supporting organizational and program goals Ensure best practices are implemented across program areas Collaborate with Fairfax County's Office to Prevent and End Homelessness and community partners Provide leadership, direction, and oversight for shelter, hypothermia, drop-in, and outreach programs Participate in Continuum of Care meetings and support Fairfax County's Ten-Year Plan to Prevent and End Homelessness Supervise the Assistant Director of Programs, Assistant Director of Shelter Operations, Kitchen Manager, Custodian, and interns as needed Support case management practices, complex cases, and crisis intervention Ensure compliance with Fairfax County HMIS requirements and monitor client documentation Maintain a safe, housing-focused residential environment and oversee facility and vehicle maintenance Coordinate staffing and operational needs during weather events, emergencies, and critical incidents Ensure compliance with agency philosophy, evidence-based practices, grants, contracts, and applicable regulations Develop and maintain internal policies, procedures, and workflows Oversee customer satisfaction surveys and incorporate participant feedback into program improvements Facilitate client appeals related to extensions, discharges, and other program decisions Partner with Data Program staff on reporting compliance, file audits, and quality assurance reports Collaborate with Finance to manage program budgets and resources Deliver presentations and represent Shelter House at community events and meetings Partner with the Community Coordinator on program needs, in‑kind donations, community relationships, and donor engagement Participate in an on‑call rotation and support staff during crises, emergencies, and staffing shortages Model Shelter House's iC.A.R.E. core values Perform other duties as assigned Requirements Bachelor's degree in Human Services or a related field, or an equivalent combination of education and experience Four or more years of progressive leadership, program management, and staff supervision experience Demonstrated excellence in customer service, communication, team building, and leadership Strong written and verbal communication skills Excellent organizational and time management abilities Ability to manage competing priorities and exercise sound judgment Trauma-informed, flexible, and creative approach to service delivery Valid driver's license Willingness to work evenings and weekends as needed Annual TB test required Ability to sit or stand for extended periods Ability to lift and carry items weighing 10–20 pounds Preferred: Master's degree in Human Services or a related field Preferred: Experience leading programs serving individuals or families experiencing homelessness Preferred: Experience managing residential or emergency shelter programs Core Competencies Demonstrates strong leadership and program management capabilities, with a focus on compliance, customer service, and community collaboration. Proficient in developing strategies to enhance service delivery and operational efficiency in emergency shelter and outreach programs. Highest-signal resume keywords Program Management Leadership Experience Customer Service Excellence Crisis Intervention Compliance Monitoring ATS Optimization Keywords Hard Skills Program Development Staff Supervision Policy DevelopmentData Reporting Budget Management Soft Skills Communication Skills Team Building Organizational Skills Time Management Judgment Certifications & Qualifications Bachelor's Degree in Human Services Valid Driver's License Annual TB Test Industry Keywords Emergency Shelter Homelessness Prevention Crisis Management Client Documentation Community Partnerships #J-18808-Ljbffr Jobtailor