Customer Care Specialist

Job Full Description Customer Care Specialist Our client, a global manufacturing company located in the Lake Bluff area, is seeking a Customer Care Specialist to join their team. This position plays a key role in delivering a high-quality customer experience by managing orders, resolving issues, and supporting both domestic and international customers. Key Responsibilities: Respond to customer inquiries via phone, email, and CRM system (quotes, orders, disputes, product questions) Process and manage orders, quotes, returns, and credits with a high level of accuracy Investigate and resolve customer disputes and discrepancies Support both domestic and international customers, ensuring compliance with export regulations Work cross-functionally with departments such as Sales, Accounting, Technical Services, and Shipping Coordinate with carriers (e.g., UPS/FedEx) and internal teams to ensure timely shipments Maintain and update records within ERP/CRM systems Review purchase orders, including bill-to/ship-to, requisitions, and order details Qualifications: High school diploma or bachelors degree/some college experience 5+ years of customer service experience , ideally in a B2B manufacturing environment Experience working with purchase orders and order management Strong data entry skills and high attention to detail Comfortable using ERP/CRM systems (Navision/Dynamics preferred, but not required) Strong communication skills and ability to multitask in a fast-paced environment Ability to collaborate across teams and manage a high volume of work Environment & Team: Schedule: Monday-Friday, 8:30 am - 5:00 pm (CST) Hybrid schedule (in-office 2 days/week) Collaborative, close-knit team environment Not a call center-this is a support-focused, case-driven role (approx. ~35 cases/day) Open communication and team-oriented culture Training provided (initial onboarding onsite/hybrid) Compensation & Benefits: Pay range: $25/hour Direct hire opportunity Strong benefits package including: 401(k) with company match Generous PTO (4+ weeks) Paid holidays Medical/health benefits Employee recognition programs Ideal Candidate: Background in manufacturing customer service (not call center/insurance environments) Strong tenure and interest in a long-term career Comfortable balancing multiple priorities and thinking on their feet Detail-oriented with strong organizational skills Enjoys working in a collaborative, fast-paced environment About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team and our Google Reviews TO APPLY- Email resume to Libertyville, IL 2377 836 South Milwaukee Avenue Libertyville, IL 60048 Express Employment Professionals Defunct