Customer Service Representative / Dispatcher

Job Description

Job Description

Customer Service Representative / Dispatcher – Schwartz Heating & Cooling

Job Overview

• Company: Schwartz Heating & Cooling
• Pay: $16.00 – $22.00 per hour, based on experience
• Schedule: Monday–Friday, 7:30 AM–4:30 PM
• Employment Type: Full-Time
• Department: Front Office / Customer Service

The Opportunity

Schwartz Heating & Cooling is looking for a dependable and detail-oriented Customer Service Representative / Dispatcher to join our front-office team.

This position is ideal for someone who is comfortable on the phone, enjoys helping customers, stays organized in a busy office environment, and can handle multiple administrative responsibilities throughout the day. Previous dispatching experience especially in HVAC, plumbing, electrical, or another home-service industry is a strong plus.

What You'll Do

• Answer incoming customer calls and provide friendly, professional service.
• Schedule and coordinate customer appointments.
• Perform accurate data entry and maintain customer information.
• Respond to emails and general customer inquiries.
• Assist with basic administrative and front-office tasks.
• Communicate appointment and service information clearly with customers and team members.
• Help coordinate technician schedules and dispatching when needed.
• Maintain organized and accurate records.
• Support the office team with additional administrative duties as assigned.

What We're Looking For

• Strong customer service and communication skills.
• Professional and confident phone etiquette.
• Strong attention to detail and accuracy.
• Comfortable using computers and performing data entry.
• Dependable, organized, and able to manage multiple priorities.
• Ability to work Monday–Friday from 7:30 AM–4:30 PM.

Highly Preferred:

• Previous dispatching or scheduling experience.
• Experience in HVAC, plumbing, electrical, construction, or another service-based industry.
• Previous front-office, administrative, receptionist, or customer service experience.

Compensation & Benefits

• $16.00 – $22.00/hour, depending on experience.
• Health, dental, and vision benefits.
• Vacation and personal days.
• 401(k) plan.
• Paid uniforms.
• Christmas Club accounts.
• Stable Monday–Friday schedule.
• Opportunity to join an established, growing company.

About Schwartz Heating & Cooling

Schwartz Heating & Cooling is a third-generation HVAC company serving residential and commercial customers. We are committed to providing excellent service while creating a professional and supportive environment for our team.

Schwartz Heating & Cooling is an Equal Opportunity Employer.