Player Relations Associate

CityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations. Boca Paddle by CityPickle is a premier racquet sports and lifestyle destination redefining how people play, connect, and unwind. Located in Boca Raton, the club blends world-class pickleball and padel with elevated hospitality, offering member-driven experience anchored by exceptional service, vibrant community, and best-in-class facilities. Position Overview We are seeking spirited, highly personable, Player Relations Associates at our new Boca Paddle location in Boca Raton, FL. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players. Responsibilities Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties. Respond to customer service inquiries. Maintain and operate the Pro Shop and Front Desk; sell merchandise, restock inventory, check in members and guests, overall organization. Handle credit card transactions. Provide basic information about programming and/or direct to someone who can. Help keep the courts, cafe, and surrounding areas orderly. Aid the players and coaches if something is needed on the courts. Stocking Locker Room, Sauna, Cold Plunge and Recovery Zone supplies as needed. Support Assistant Managers, Retail & Team Ops Manager, and General Manager with other miscellaneous tasks as needed. Skills & Qualifications Friendly, trustworthy, and reliable person with exceptional customer service skills Flexible schedule availability, including weekends and evenings Club operating hours: 7 days a week: 7:00am - 10:00pm Comfortable using POS systems, iPads/laptops, and other technology Strong multitasker able to “wear many hats” in a fast-paced environment Past experience in a customer service role is preferred Demonstrates integrity, credibility, and dedication to Boca Paddle’s mission Pickleball and/or Padel experience preferredbut not required More Information Compensation: Starting at $19/hour. Hours: Up to 40 hours per week CityPickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply. #J-18808-Ljbffr Boca Paddle by CityPickle