Assistant Service Center Manager

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad. As a part of the Campus Life Enterprise group, the Conference and Event Services (CES) supports the planning and execution of high-volume conferences and special on-campus events, ranging from small meetings to large university-wide events. This team is driven by a passion for attention to detail, providing an excellent guest and user experience, and working collaboratively with a very broad range of university constituents to ensure operational coordination and delivery. In support of the Service Center Manager, the Service Center Assistant Manager provides daily supervision and oversight for one of the largest service centers on Cornell’s North Campus, serving as a hub for mail/package services, key disbursements and issues, or a general repository for questions or concerns from a broad range of constituency groups (students, faculty, staff alumni, or other distinguished guests). Serving as the main point of contact for the North Campus Service Center, this role is responsible for ensuring the execution of critical daily administrative and clerical processes is complete in line with appropriate federal, NYS, and University laws and policies, while also ensuring excellent customer service through effective leadership of a multi-dimensional team consisting of full-time, temporary, and a large number of student staff. Through collaboration with the Service Center Manager and a variety of university partners, this role will regularly support decisions and implement effective solutions to continually address the Service Center's user satisfaction. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. A Successful Service Center Assistant Manager Will Demonstrates a positive, energetic, and customer‑focused mindset, fostering strong, collaborative relationships with colleagues, campus partners, and service providers. Exhibits strong organizational and time‑management skills, with the ability to effectively multitask, set priorities, delegate appropriately, and maintain close attention to detail while managing competing demands and critical deadlines. Actively engages with staff by motivating, developing, and managing performance through hands‑on training, ongoing feedback, and coaching to support a highly productive and effective team. Leverages a broad knowledge base, takes appropriate initiative, and exercises sound judgment when navigating complex or challenging situations. Required Qualifications Associate’s degree plus at least 2 years of experience in Hospitality, Business Management, or relevant experience managing a front-facing customer service operation, including at least one year of proven experience leading an active multi-functional operation, or an equivalent combination or education and experience. Proficiency with standard office computer applications, including Microsoft Office Suite Demonstrated skill in understanding cultural differences. Due to the nature of the role, this position must be available to work varied and extended hours, including nights and weekends, and some holidays. Preferred Qualifications Experience working in a Higher Education environment, actively participating on cross-functional committees supporting departmental objectives, policies, standards, and procedures Working knowledge of various software systems, such as StarRez, EShop, Micros, and SharePoint No relocation assistance is provided for this position. Visa sponsorship is not available for this position. University Job Title Guest/Client Services Supervisor II Job Family Auxiliary Services Level E Pay Rate Type Salary Pay Range $65,447.00 - $75,632.00 Remote Option Availability Onsite Company Endowed Contact Name Jana English Contact Email View email address on click.appcast.io Job Titles And Pay Ranges Non-Union Positions Noted Pay Ranges Reflect The Potential Pay Opportunity For Each Job Profile. The Hiring Rate Of Pay For The Successful Candidate Will Be Determined Considering The Following Criteria Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Notes This posting includes general information about duties, requirements, and responsibilities of the position. It is not intended to be all-inclusive and applicants may be required to perform other duties as assigned. Notice To Applicants Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. #J-18808-Ljbffr