Associate Director, Site Contract Management

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The Associate Director Office Contract Management position will act as the site-level single point of governance accountability for the IFM Service Provider scope of work at our Princeton Pike and Lawrenceville NJ locations. This position will oversee all facilities services and develop annual budgets for all services such as maintenance (hard services) hospitality (cafeteria catering office coffee vending special events reception etc.) housekeeping pest control mail shipping and receiving space planning and lab services (where appropriate). Through the development of mutually beneficial relationships (partnerships) and the execution of governance processes with the IFM Service Provider and internal BMS stakeholders such as BMS facilities operations site customers local and regional Finance EHS Quality Procurement Human Resources Global Facilities Services and Global Energy departments the Associate Director Contract Management is responsible for the governance monitoring and assurance of all aspects of the facilities management scope of services to ensure a consistent and cost effective service delivery that meets the service delivery needs of the facility and the IFM Service Provider. This will be achieved by developing aligned objectives on service delivery and performance expectations between site leadership and the Service Provider.

The position will report to the Senior Regional Director Facilities Operations LVL/PPK.

Key Focus:

Key focus is the successful governance and implementation of the IFM contract at the site level acting as the single point of contact to govern develop and maintain positive relationships with the Service Provider for all facilities management services at the facility. Furthermore it is expected that consistency will be achieved across all sites through the use of matrix management and standardized governance processes within this capacity the Associate Director Contract Management will be responsible for developing and monitoring yearly budgets in conjunction with the Service Provider and will facilitate/resolve site-specific governance issues with the IFM Service Provider and use good judgment when escalating issues throughout BMSs matrix organization.

Key Responsibilities:

• Primary operational responsibility for the Princeton Pike site and Office buildings of the Lawrenceville Campus.
• Demonstrates tangible leadership and relationship management skills both across primary BMS stakeholders and Service Providers Account team.
• Interact with corporate level executives and enable service levels supportive of their needs. Support large scale meetings and events supporting corporate functions.
• Aligns objectives of BMS and the Service Provider to ensure the service delivery model meets the needs of the facility and is mutually beneficial to BMS and Service Provider.
• Represents BMSs interests while overseeing service delivery and maintaining and growing relationships with the Service Provider utilizing both informal and standardized local and regional governance processes and partnerships with BMS stakeholders such as BMS facilities operations site customers local and regional Finance EHS Quality Procurement Human Resources Global Facilities Services and Global Energy departments
• Responds to problems and concerns; oversees the implementation of BMS policies rules and regulations as they relate to the IFM Service Provider to minimize BMS risk.
• Partners with the Service Provider Representative to assure excellent service delivery to the facility; reviews and monitors performance in line with agreed SLAs.
• Approval of service provider monthly and quarterly KPI metric results
• Reviews Service Providers procedure manuals that demonstrate performance is being consistently delivered.
• Reviews and manages contract documents to ensure consistency and adherence with master contract and BMSs corporate standards
• Ensures superior delivery of all contract deliverables including measurable value-add innovation and continuous improvement.
• Works with Service Providers account management team and internal BMS stakeholders to monitor and modify the service deliverables in accordance with the changing business needs of the facility.
• Develops site budget baseline and annual budget and assumptions with Service Provider
• Controls and is accountable for the annual site IFM services facility budget including direct Controllable and indirect Non-Controllable contract service expenses preventative maintenance costs project costs rental expenses energy management expenses and project/capital items. Accountable for and participates in site invoice reconciliation process (in a pass-through commercial model) and shared savings financial management.

Qualifications & Experience:

• Bachelors degree in Business Administration Engineering Finance Planning or related field or equivalent work experience may substitute
• 5 years operational experience with emphasis on integrated facility services. A core competency in the Hard Services and the management skills to oversee a portfolio of facilities services such as hospitality (cafeteria catering office coffee vending special events reception etc.) housekeeping pest control mail shipping and receiving space planning and lab services
• Strong leader with a management style that exhibits high energy collaboration candor openness results orientation and an ability to manage and resolve issues.
• Demonstrated experience in contract negotiation for facilities related services.
• Extensive contract management experience preferably experience managing a performance based IFM contract.
• Strong financial management skills including budgeting forecasting and analysis of variances.
• Experience in managing the financial aspects of facility operations and services. Accounting and budget process knowledge.
• Development of executive level presentations.
• Experience working in a pharmaceutical R&D or laboratory environment or equivalent regulated industry.
• Demonstrated leadership/management skills to deal with and resolve issues ranging from senior level to administrative to maintenance/engineering and soft services
• Strong communication negotiation and analytical skills.
• Excellent interpersonal skills.
• Ability to manage to multi-million dollar budgets.
• Demonstrable Health & Safety knowledge and/or experience (IOSH minimum).
• Proven record of providing excellent internal and external customer service.
• Ability to comprehend analyze and interpret complex business documents.
• Ability to respond effectively to highly sensitive issues.
• Ability to write reports manuals presentations and articles using distinctive style.
• Strong experience managing external business partners and vendors across various disciplines and geographies.
• Demonstrated ability to manage across functional lines and deliver results in a matrix organization

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $161250 - $195391

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job such as required skills where the job is performed the employees work schedule job-related knowledge and experience. Final individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits please visit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical pharmacy dental and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account BMS Living Life Better and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan short- and long-term disability life insurance accident insurance supplemental health insurance business travel protection personal liability protection identity theft benefit legal support and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited with manager approval 11 paid national holidays (not applicable to employees in Phoenix AZ Puerto Rico or Rayzebio employees)

• Phoenix AZ Puerto Rico and Rayzebio Exempt Non-Exempt Hourly Employees: 160 hours annual paid vacation for new hires with manager approval 11 national holidays and 3 optional holidays

Based on eligibility* additional time off for employees may include unlimited paid sick time up to 2 paid volunteer days per year summer hours flexibility leaves of absence for medical personal parental caregiver bereavement and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours depending on the nature of their work and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors leased workers and other service providers are not eligible to participate in the program.

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With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

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R: Associate Director Site Contract Management

Required Experience:

Director